Intake Coordinator - Eden Prairie, MN - Full-time / Part-time

Position
Description:

Energize your career
with one of Healthcare's fastest growing companies.  

You dream of a great
career with a great company – where you can make an impact and help
people.  We dream of giving you the opportunity to do just this.  And
with the incredible growth of our business, it's a dream that definitely can
come true. Already one of the world's leading Healthcare companies,
UnitedHealth Group is restlessly pursuing new ways to operate our Service
Centers, improve our Service levels and help people lead healthier lives. We
live for the opportunity to make a difference and right now, we are living it
up.

This opportunity is with
one of our most exciting business areas: Optum - a growing part of our family of
companies that make UnitedHealth Group a Fortune 14 leader.

Optum helps nearly 60 million Americans live
their lives to the fullest by educating them about their symptoms, conditions,
and treatments; helping them to navigate the system, finance their Healthcare
needs, and stay on track with their Health goals. No other business touches so
many lives in such a positive way. And we do it all with every action focused
on our shared values of Integrity, Compassion, Relationships, Innovation, and
Performance.

We welcome applications
from recent College Graduates. This is an excellent opportunity for those who
want to build a promising career with UnitedHealth Group!

Employees in this
position include those responsible for initial Triage of Members,
Administrative Intake of Members or managing the Admission/Discharge
information, post-notification, and working with hospitals and the Clinical
team. This function includes managing Incoming calls, managing requests for
services from Providers and/or Members, providing information on available
Network services, and transferring Members, as appropriate, to Clinical staff.
Also manages the Referrals process, processes Incoming and Outgoing referrals,
and Prior Authorizations. This function also includes Intake, Notification and
Census roles.

Primary
Responsibilities:

• Answer
  and respond to Incoming calls from Members and Providers.


• Utilize
  multiple systems to attempt to resolve the issue on the call.


• Route
  those issues unable to resolve to the appropriate team for resolution.


• Respond
  to customers in a polite and courteous manner, projecting patience,
  empathy, caring, and sincerity in voice tone and words.


• Establish
  rapport over the phone quickly, and remain positive and upbeat.


• Outstanding
  attendance record is critical, including punctual adherence to scheduled
  work start times, breaks and lunches.


• Consistently
  meet established productivity, schedule adherence, and quality standards.


• Utilize
  any 'down' time for completing Administrative tasks.


• Demonstrate
  strong Data Entry skills and proficient use of a PC.