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Bilingual Social Media Chat Customer Service Representative - Full-time
| Hours | Full-time |
|---|---|
| Location | Littleton, CO Littleton, Colorado |
About this job
Sling TV L.L.C., a subsidiary of DISH Network Corporation, provides over-the-top television services including domestic and international live and Video-On-Demand programming. It is available on televisions, tablets, computers and smartphones. The Sling TV programming portfolio includes content from Disney, ESPN, HBO, AMC, Turner, Scripps, EPIX, Univision and Maker Studios. Sling International (formerly DishWorld) currently provides close to 200 channels in 18 languages across multiple devices to U.S. households. Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers.
Intelligence. Creativity. Innovation. These are the attributes you'll find at Sling. We offer individualized career paths for dynamic, talented people who are ready to be rewarded and recognized. It's our way of giving back to exceptional individuals who have kept us at the forefront of our industry.
- High school diploma or general education degree (GED) required; 2 years of related customer service experience and/or training preferred; Bachelor's degree from four-year college or university preferred
- Ability to operate in a fast-paced, high-energy, interactive, and cohesive team environment
- Knowledge of devices, technology trends, and wireless products strongly preferred
- General familiarity with various social media and at least a basic knowledge of how to use each platform; candidates who are very active on core social media channels – Facebook, Twitter, Instagram, Google+ are preferred
- Excellent written communication skills; ability to articulate responses in a clear and concise manner via written communication in Spanish
- Strong attention to detail and accuracy
- Provide quality customer service via various social media channels by responding directly to customer questions, feedback, and complaints
- Creatively articulate information/business rules via excellent written communication skills
- Accurately respond to questions regarding billing and payments
- Assist customers with advanced technical questions regarding installation, trouble shooting, and hardware operation
- Assist Operations Department to determine viral issues to provide a higher level of customer service
- Assist in training and development of new or lower level staff
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