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*Full-time Sales Associate, Product Repair Services (El Paso, TX) job in El Paso
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | El Paso, Texas |
About this job
The Full-time Sales Associate is responsible for providing positive frontline contact with the customer, determining and meeting customer needs, providing customer assistance and support, and ensuring that customer's Parts or Carry-In shopping experience is positive. This position uses technical knowledge in terms of products, repairs, and high-use parts application, as well as excellent communication to translate customer needs into Parts or Carry-In solutions. This position also exercises the appropriate level of persuasiveness needed to close the sale.
Responsible for greeting all customers visiting location, and providing them answers to questions to ensure an overall positive shopping experience. Handles Carry-In product carefully and per procedural guidelines.
JOB DUTIES/RESPONSIBILITIES:
* Provides knowledgeable and courteous customer service
* Attains personal sales goals through adherence to the customer enthusiasm selling process
* Maximizes selling potential of every transaction (add-on sales, accessories, and parts needed to complete the repair) in order to maximize revenue opportunities
* Supports company profitability in selling Carry-In repair via the Carry-In process (pre-approval forms, customer technician check sheets)
* Adheres to International Standards Organization (ISO) standards and policies
* Demonstrates an understanding of and commitment to the selling techniques of creating customer enthusiasm (Prepare, Relate, Discover, Advocate, Support, and Close)
* Demonstrates empowerment to ensure total customer satisfaction
* Takes ownership of sales floor merchandise presentation
* Performs opening and closing responsibilities under request of the Manager
* Performs multiple duties, including, but not limited to cleaning, stocking, signing, shipping and receiving, and parts inventory control
* Promotes Protection Agreement sales and the achievement of the Protection Agreement sales standard
* Performs other duties as assigned
JOB REQUIREMENTS:
* 18 years of age or older
REQUIRED SKILLS:
* Ability to effectively communicate with Sears associates, Vendors, Third Party customers, and other outside sources
* Ability to read, understand, and apply written text in order to answer questions, solve problems, or complete job tasks
* Ability to read, write, and speak English
* Ability to work productively and effectively when faced with stressful situations, including maintaining effective interactions with others under stressful working conditions
* Ability to work well with others in a group, cooperate with others, offer to help when needed, and foster a team climate that brings out the best in team members to get the job done and deliver high performance results
* Ability to protect company assets by following established policies and procedures to sales detail processing, sorting, and recording (Credit, ringing in appropriate accounts)
* Ability to assist customers with transporting merchandise to and from their vehicles
* Ability to set, maintain, re-stock, and inventory sales floor merchandise according to business specifications
* Ability to adhere to accurate inventory maintenance (i.e., counting of product, database input, and receiving of new product)
* Time management skills
* Ability to work with minimal supervision
* Ability to use appropriate security, maintenance, and safety procedures to protect company and customer assets, including personal protective equipment (i.e., back belt, safety glasses)
* Ability to avoid accidents by recognizing potentially unsafe situations, and to respond appropriate when accidents occur
* Knowledge of Internet-based applications
* Outstanding customer service skills
* Basic analytical and quantitative skills
* Ability to be open to change, and to implement change quickly and effectively
* Ability to constantly lift, carry, push, or pull up to 10 lbs.; frequently up to 50 lbs.; and occasionally up to 100 lbs.
* Ability to reach outward, handle and finger objects, walk, and type using a keyboard; frequently stand; and occasionally bend, squat, kneel, twist, turn, climb, and reach above shoulder
* Ability to pass the pre-employment drug screen and criminal background check
* Willing to submit to random drug testing, per Company policy
PREFERRED SKILLS:
* High school diploma or General Education Degree (GED)
* Sales experience
* Customer service experience
* Industry parts sales
* Some technical school
EOE MINORITIES / FEMALES / PROTECTED VETERANS / DISABLED
Responsible for greeting all customers visiting location, and providing them answers to questions to ensure an overall positive shopping experience. Handles Carry-In product carefully and per procedural guidelines.
JOB DUTIES/RESPONSIBILITIES:
* Provides knowledgeable and courteous customer service
* Attains personal sales goals through adherence to the customer enthusiasm selling process
* Maximizes selling potential of every transaction (add-on sales, accessories, and parts needed to complete the repair) in order to maximize revenue opportunities
* Supports company profitability in selling Carry-In repair via the Carry-In process (pre-approval forms, customer technician check sheets)
* Adheres to International Standards Organization (ISO) standards and policies
* Demonstrates an understanding of and commitment to the selling techniques of creating customer enthusiasm (Prepare, Relate, Discover, Advocate, Support, and Close)
* Demonstrates empowerment to ensure total customer satisfaction
* Takes ownership of sales floor merchandise presentation
* Performs opening and closing responsibilities under request of the Manager
* Performs multiple duties, including, but not limited to cleaning, stocking, signing, shipping and receiving, and parts inventory control
* Promotes Protection Agreement sales and the achievement of the Protection Agreement sales standard
* Performs other duties as assigned
JOB REQUIREMENTS:
* 18 years of age or older
REQUIRED SKILLS:
* Ability to effectively communicate with Sears associates, Vendors, Third Party customers, and other outside sources
* Ability to read, understand, and apply written text in order to answer questions, solve problems, or complete job tasks
* Ability to read, write, and speak English
* Ability to work productively and effectively when faced with stressful situations, including maintaining effective interactions with others under stressful working conditions
* Ability to work well with others in a group, cooperate with others, offer to help when needed, and foster a team climate that brings out the best in team members to get the job done and deliver high performance results
* Ability to protect company assets by following established policies and procedures to sales detail processing, sorting, and recording (Credit, ringing in appropriate accounts)
* Ability to assist customers with transporting merchandise to and from their vehicles
* Ability to set, maintain, re-stock, and inventory sales floor merchandise according to business specifications
* Ability to adhere to accurate inventory maintenance (i.e., counting of product, database input, and receiving of new product)
* Time management skills
* Ability to work with minimal supervision
* Ability to use appropriate security, maintenance, and safety procedures to protect company and customer assets, including personal protective equipment (i.e., back belt, safety glasses)
* Ability to avoid accidents by recognizing potentially unsafe situations, and to respond appropriate when accidents occur
* Knowledge of Internet-based applications
* Outstanding customer service skills
* Basic analytical and quantitative skills
* Ability to be open to change, and to implement change quickly and effectively
* Ability to constantly lift, carry, push, or pull up to 10 lbs.; frequently up to 50 lbs.; and occasionally up to 100 lbs.
* Ability to reach outward, handle and finger objects, walk, and type using a keyboard; frequently stand; and occasionally bend, squat, kneel, twist, turn, climb, and reach above shoulder
* Ability to pass the pre-employment drug screen and criminal background check
* Willing to submit to random drug testing, per Company policy
PREFERRED SKILLS:
* High school diploma or General Education Degree (GED)
* Sales experience
* Customer service experience
* Industry parts sales
* Some technical school
EOE MINORITIES / FEMALES / PROTECTED VETERANS / DISABLED