Customer Service Representative - Sugar Land, TX

Position Description:

Energize
your career with one of Healthcare's fastest growing companies.  

You
dream of a great career with a great company – where you can make an impact and
help people.  We dream of giving you the
opportunity to do just this.  And with
the incredible growth of our business, it's a dream that definitely can come
true. Already one of the world's leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives.  We live for the opportunity to make a
difference and right now, we are living it up.

This
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

Optum helps nearly 60
million Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.

Welcome to one of the toughest and
most fulfilling ways to help people, including yourself. We offer the latest
tools, most intensive training program in the industry and nearly limitless
opportunities for advancement. Join us and start doing your life's best
work. 

UnitedHealth Group is working to
create the health care system of tomorrow.



Already Fortune 25, we are totally focused on innovation and change. We work a
little harder. We aim a little higher. We expect more from ourselves and each
other. And at the end of the day, we're doing a lot of good.



Through our family of businesses and a lot of inspired individuals, we're
building a high-performance health care system that works better for more
people in more ways than ever. Now we're looking to reinforce our team with
people who are decisive, brilliant and built for speed.



The Customer Care Professional is responsible for answering incoming calls from
customers while ensuring a high level of customer service and maximizing
productivity.

Positions in this function are
responsible for providing expertise and customer service support to members,
customers, and/or providers. Direct phone-based customer interaction to answer
and resolve a wide variety of inquiries.



Primary Responsibilities:

• Respond to complex customer calls
• 
  Resolve customer service inquiries which could include:
• 
  Benefit and Eligibility information
• 
  Billing and Payment issues
• 
  Customer material requests
• 
  Physician assignments
• 
  Authorization for treatment
• 
  Explanation of Benefits (EOB)
• 
  Provide excellent customer service
• 
  Constantly meet established productivity, schedule adherence, and quality
  standards.
• Moderate work experience within own function.
• Some work is completed without established procedures.
• 
  Basic tasks are completed without review by others.
• 
  Supervision/guidance is required for higher level tasks.

Requirements:

• 1+ year of customer service experience analyzing and solving customer problems,
  OR 1+ year of experience in an office setting environment using the telephone
  and computer as the primary instruments to perform job duties
  
• 
  An education level of at least a high school diploma or GED OR 10 years of
  equivalent working experience
• 
  Authorization to work in the United States
• 
  Available to work 40 hours per week anytime within the operating hours of the
  site M-F 7a-8p
  
• 
  Familiarity with computer and Windows PC applications, which includes the
  ability to learn new and complex computer system applications
• 
  Ability to multi-task, this includes ability to understand multiple products
  and multiple levels of benefits within each product

Soft Skills:

• Ability to navigate a computer while on the phone
• Ability to remain focused and productive each day though tasks may be
  repetitive

Requirements and Work Environment:

• Frequent speaking, listening using a
  headset, sitting, use of hands/fingers across keyboard or mouse, handling other
  objects, long periods working at a computer
• 
  Service center environment with moderate noise level due to Representatives
  talking, computers, printers, and floor activity

Take the next step, online at: www.yourlifesbestwork.com

At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.

Diversity creates a healthier
atmosphere: All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other characteristic
protected by law.

UnitedHealth Group is a drug-free
workplace. Candidates are required to pass a drug test before beginning employment.