Customer Service Representative

AutoZone, the nation’s leading automotive retailer with over 4400 stores in the US and Mexico is looking for Customer Service Rep. candidates in Lockport, NY.

RESPONSIBILITIES

• Provides WOW! Customer Service
• Ensures assigned store tasks are completed in a timely manner on assigned shift
• Operates cash registers and follows established cash handling procedures
• Follows company policies and loss prevention procedures
• Maintains a safe working environment including PPE (Personal Protective Equipment)
• Maintains store appearance and merchandising standards as directed
• Ensures that merchandise is restocked and placed in their respective areas
• Utilizes ZNET to help customers locate merchandise or find suitable alternatives
• Maintains product knowledge and current promotions through AutoZone systems and information sources
• Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
• Utilizes OBDII to read codes from customer’s automobiles
• Ability to diagnose automobile problems and recommend solutions
• Communicates with managers regarding customer concerns and employee matters
• Actively engaged in developing more effective customer service skills
• Adheres to AutoZone dress code
• Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations
• Performs other related duties as required

Qualifications

• High School diploma or equivalent
• ASE Certified preferred
• Demonstrates high level of integrity
• Ability to drive customer service
• F/T CSR-ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts
• P/T CSR-ability to work agreed upon assigned shifts
• Ability to pass pre-employment Background Check