Customer Service Representative Bilingual Spanish - Full-time / Part-time

DIRECTV’s Sales and Support Center is seeking Part-time and Full-time Bilingual Spanish Customer Service Representatives (CSR) to join our team in Eden Prairie, Minnesota. As a Customer Service Representative, you will be at the forefront of the company working in a fast paced, dynamic environment as the go-to person for our customers! In this important role, you'll be responsible for taking approximately 40-50 in-bound phone calls on a daily basis from our multi-dwelling unit customers who have questions or concerns about billing, products, services, and equipment, or need technical assistance. Successful candidates will be able to determine the wants, needs, and interests of each customer issue to identify the best solution in the interest of providing an outstanding and personalized customer service experience.

Our ideal candidate will possess these qualities to provide exceptional customer service to our consumers. These qualities will make you successful in your career here at DIRECTV.

• Results oriented individual who is motivated to meet or exceed performance standards based on achieving monthly performance goals which stems from positive candidate surveys, solving a customer’s issue on a first call resolution, and recommending product features, programming, and equipment with each customer interaction.
• Team player - ability to work in teams, open and receptive to coaching and feedback.
• Can work in a collaborative fast paced environment with 15-16 other teammates in addition to participating in fun, daily, weekly, and monthly team activities and competitions.
• Manages multiple tasks such as strong active listening while typing and conversing with the customer, in addition to operating multiple computer screens searching through resources for solutions tailored to help the individual needs of the customer.
• Ability to interact with distressed customers to provide information and solutions based on written procedure, guidelines, and resource tools in response to customer inquiries, resolving billing and product and service complaints to effectively facilitate success in conflict.
• Provide a positive, professional, empathetic, and customer-focused experience.

What’s in it for you?

DIRECTV has an amazing philosophy that places the employee at the center of their business model and fosters an environment where individuals can thrive in a career and soar to heights that have no limits but also work in a place built on the diversity and agility of its people. In this environment you get to participate in a fun working atmosphere geared toward team activities, competitions, employee appreciation days and building new friendships. You will find yourself in a very open, fun, warm and thriving environment. Here at DIRECTV you will experience many opportunities for professional development through hands on and formal training. As a developed individual you will be more likely to achieve advancement opportunities. Our Eden Prairie Sales and Support Center is growing, so what that means for you is career stability! DIRECTV employees are committed, dependable, professional and accountable. We value integrity, honesty and respect for others. We have high standards for how our employees conduct themselves at work and in the communities we support. Come join our team as we “Entertain the Future.”

As a DIRECTV team member you will also receive an outstanding bundle of benefits to include:

• 70% of medical, dental and vision coverage
• 4-6 weeks of paid training
• 401K and Pension Plan
• Paid Holidays and vacation time off
• Education Assistance
• Free DIRECTV- Premier Package: NFL Sunday ticket, all movies, all channels + install for free

Whether you have a family to provide for, looking for financial freedom, or wanting to support a fun and engaging Minnesota lifestyle, DIRECTV is here to offer career stability, advancement, and quality of work life to support whatever standard of living you are looking to live! Remember, it is not just a job, it’s a career… It is your future, and it starts with DIRECTV!

Qualifications

Requirements to apply:

• 6mo-1yr direct customer service experience
• Must be 18 years of age or older
• Have a High School Diploma/GED
• Can work a flexible work schedule based on business needs

All applicants must be able to pass a drug test and background check.

DIRECTV is proud to be an equal opportunity employer.