Nursing Subcontract Coordinator

Job Responsibilities: Coordinates and tracks all new requests for Nursing Subcontracts and Ancillary Provider Agreements in accordance with the established Subcontract Guidelines for WIS nursing, pharmacy services or both until the contract is either fully executed or the request is withdrawn. Coordinates and appropriately processes contract termination requests and updates files as needed. Ensures that all required contract credentialing documents for all active contracts are tracked according to policy and practice; obtains and updates documents as needed, files (attaches) documents in the contract information system and updates appropriate accounts. Answers general knowledge questions related to the contracts and the contract process. Understands organizational roles and resources and is able to identify appropriate personnel when needed. Communicates updates in both verbal and written format with internal and external customers as needed and/or as outlined in the Guidelines. Completes all data entry into contract information system for all contract requests. Follows up with Provider and/or WIS location(s) to obtain necessary information and completes contract draft to forward as appropriate to each respective party for review. Ensures completion of the organization's rate matrix documents and provides rate guidance to the field as requested. Utilizes the contract information system to generate template contracts, and based on redlined approvals, updates the template appropriately as needed. Ensures proper communication and/or elevates concerns/questions/business review approvals to appropriate personnel as needed. Monitors information contained in the electronic files to insure they are current and complete. Takes measures to obtain credentialing information/documents timely when they are near expiration or expired. Maintains appropriate status of accounts and contracts and takes action to update electronic file when status changes occur. Creates compliance/auditing reports, and follows up on non-compliant issues. Supports the entire WIS sales team by adding accounts used by them for activity logging. Participates in meetings related to organizational and database process flow. Maintains confidentiality of patient and proprietary information.

Additional Responsibilities Include:

Responsible for completing all data entry into contract information system for all contract requests. Follows up with Provider and/or WIS location(s) to obtain necessary information and completes contract draft to forward as appropriate to each respective party for review.

Ensures completion of the organization's rate matrix documents and provides rate guidance to the field as requested.

Utilizes the contract information system to generate template contracts, and based on redlined approvals, updates the template appropriately as needed.

Prints, copies, and scans documents required for the contracting process.

Ensures proper communication and/or elevates concerns/questions/business review approvals beyond the scope of their job to appropriate personnel as required.

Files scanned documents and emails as appropriate in the designated contract information system.

Responsible for monitoring information contained in the electronic files to insure they are current and complete. Takes measures to obtain credentialing information/documents timely when it is near expiration or expired. Maintains appropriate status of accounts and contracts, takes action to update electronic file when status changes occur.

Creates compliance/auditing reports, and follows up on non-compliant issues.

Supports the entire WIS sales team by adding accounts used by them for activity logging.

Understands the regulatory and accreditation standards that govern the contracting process. Assists with contract information retrieval as requested in a timely manner.

Participates in meetings related to organizational and database process flow.

Maintains confidentiality of patient and proprietary information.

Accepts other responsibilities and duties as assigned.

The position(s) described here are for Walgreens Infusions Services, a former subsidiary of Walgreens Co. ("Walgreens"). Walgreens Infusion Services became a new independent, privately-held company on 4/7/2015 following the acquisition of a majority interest in the company by Madison Dearborn Partners, a leading private equity firm based in Chicago. Walgreens will retain a significant minority interest in the new company and will have representatives on the company's board of directors. As such, Walgreens will continue to have a role in ensuring the future success of the new company.

Required Experience:

Minimum Requirements:

High school diploma or equivalent required.

Basic email skills, Internet Explorer (sending, receiving, and organizing communications).

Computer literate with proficiency in the utilization of the electronic medical record (EMR), intranet, Windows, MS Word and Excel applications.

Knowledgeable and experienced with phone, fax machine, printer and copier.

The ability to adapt and use with proficiency other information systems.

Experience using time management skills for organizing and prioritizing with little or no supervision.

Abillity to determine the need to escalate issues as necessary.

Above average written and verbal communication skills demonstrating the ability to convey in a professional manner clear and accurate instructions/explanations that are grammatically correct. Abiltiy to interpret the communications of others objectively and respond/take action as appropriate.

The ability to take direction and function independently with minimal supervision.

Preferred Qualifications:

AA degree or BS/BA preferred.

Experience providing customer service to internal and external customers, including meeting quality standards for services, and understanding of customer satisfaction.

1 year previous home care/infusion experience.

Above average organizational skills.