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Use left and right arrow keys to navigate
Hours Full-time
Location Sarasota, FL
Sarasota, Florida

About this job


OVERVIEW:

The Connect@ Macy's Specialist is an exceptional sales associate whose primary function is to connect with clients and provide one-on-one service and demonstrates MAGIC selling throughout the store. This person creates an enhanced shopping experience and drives repeat sales by creating relationships, leveraging the My Client tool. S/he uses product knowledge tools, technology and superior selling skills to drive sales. The Connect@ Macy's Specialist is an expert on the merchandise s/he sells and is highly knowledgeable and conversant in current trends and customer reviews. The Connect@ Macy's Specialist is proficient in using mobile devices and leveraging digital content. S/he eagerly embraces new technologies and uses them to drive incremental sales. The Connect@ Macy's Specialist reports directly to the Sales Manager and proactively advocates for the customer. In addition, this person communicates customer opportunities to the store and district teams as needed. .

ESSENTIAL FUNCTIONS:
  • Drive sales by consistently demonstrating exceptional MAGIC Selling skills,leveraging technology to optimize inventories across all channels and providea relevant, seamless and fun one to one customer experience
  • Develops repeat business using My Client to regularly communicate: upcomingevents, new merchandise receipts and product replenishment to generateincremental sales, whether the client is in the store or not
  • Provides an exceptional customer experience by ensuring the customer is always the priority, whether or not it culminates in a sale
  • Proactively assists customers who are using devices to shop and compare, whether Macy's devices or their own
  • Leverages product knowledge and digital resources (product descriptions, customer reviews, etc.) to increase sales by educating and assisting the customer and expanding merchandise options to enable the best choices
  • Communicates regularly with District Merchant (DM) and Planners (DP) regarding stock needed to drive sales
  • Collaborates with Sales Manager, DM, RDM and vendors for support on driving sales promotion and optimizing technology and product knowledge
  • Utilizes My Customer feedback log to communicate assortment opportunities
  • Serves as role model for peers and mentor for new hires on Product Knowledge, My Client and use of mobile devices to generate incremental sales
  • Achieves performance goals; must be results-oriented
  • Demonstrates a professional, can do attitude
  • Maintains high customer readiness standards: delivers a clean, neat and easy-to-shop store environment
  • Is proficient in POS and MPOS systems including Search and Send, My Client and More@Macy's tablet app
  • Ensures shortage prevention initiatives are executed
  • Performs other customer-facing, duties as needed
  • Demonstrates regular, dependable attendance and punctuality


QUALIFICATIONS:


Education/Experience:

High School degree or equivalent. Minimum 1
year previous Selling orretail experience
required.


Communication Skills:
Ability to effectively communicate and present
information to customers, peers and all


levels of management.


Mathematical Skills:
Basic math functions such as addition,
subtraction and calculating percentages coupled


with ability to use a calculator fluidly.


Reasoning Ability:
Self-starter, able to work independently and as
part of a team and must have good time


management skills. Demonstrates ability to build
relationships and convert customers
into a client.


Physical Demands:
This position involves constant moving and
standing. Involves standing a minimum of two


hours. Involves lifting at least 30 lbs. May
occasionally be required to stoop, kneel, crouch,
and climb ladders. May have to reach above
eye level.


Other skills:
Ability to follow through on projects in a timely
manner. Should be comfortable with the


use of computers and frequent use of RF
equipment.


Work Hours:
Flexible with scheduling and available to work
retail hours, which may include day,


evening, weekends, and/or holidays.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.