Director, Client Management - Full-time / Part-time

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

• Drives, expects, and demonstrates an “all in” commitment to flawless and detailed execution


• Demonstrates true accountability and drives others to be accountable


• Accountable for the highest levels of client satisfaction measured by client feedback and exceptional Net Promoter Score


• Implement to deliver market value at market speed


• Shares a belief that “execution on the fundamentals” earns your right to innovate


• Establishes priorities that reflect a commitment to shared success


• Ensure adherence to best practices and consistent delivery methodology


• Focus on the best course of action for our clients and our enterprise


• Inspires, guides and drives innovative change


• Translates new concepts and ideas into simple, practical ways to create value


• Anticipate the full scope, complexity and implications of actions we take


• Anticipate the true organizational and operational response


• Invest to understand both the client and our enterprises – looking for ways to navigate and build partnerships


• Break through complexity – clarifying goals, roles, and accountabilities
  

• Outwardly focused serving people, clients and markets


• Makes commitments and then follows through to deliver on those commitments


• Provide Optum product consultation to UHC, ensuring products and services meet current and future business needs; provide strategic leadership to UHC on new and emerging Optum capabilities.


• Assist UHC with strategic planning, as it relates to Optum products and capabilities.


• Coordinate and influence superior customer service delivery by developing and maintaining strong intercompany relationships.


• Proactively manage product performance issues, and collaborate with Optum product owners to address product deficiencies.


• Serve as the Optum escalation point for UHC, ensuring timely and thorough resolution of critical issues.


• Drive completion of projects and initiatives; follow through on the execution of chosen strategies and demonstrate and ability to stay the course despite obstacles.


• Proactively manage client performance requirements and work with appropriate internal constituents to establish necessary steps to correct and improve results.


• Solve day-to-day account service issues directly, or by leading internal teams to a solution.


• Diagnose root causes of service issues; collaborate with appropriate functional areas to develop solutions.


• Provide consultative and proactive recommendations to assigned UHC and internally to Optum to add value and maintain and grow the business relationship.


• Provide strategic leadership and subject matter expertise on Medicare program and regulatory requirements to Optum product leaders.


• Identify and constructively communicate the need for improvements or enhancements in Optum products and services offered to UHC.

• Bachelor's degree required, advance degree preferred


• Eight years+ Healthcare Operations or Healthcare IT leadership experience


• Experience working in either a Provider or Payer environment – preferably both


• Five years+ managing multiple projects/tasks to meet contractual deadlines or other time sensitive commitments.


• Demonstrated understanding and experience with health care reform.  Strong understanding of the goals of health care reform and the components that will help achieve those goals.


• Strong executive presence with excellent communications skills – both written and verbal


• Demonstrated inter-personal skills including collaboration, compassion, empathy, and ability to achieve objectives through others


• Demonstrated detail orientation and strong follow-up skills


• Demonstrated ability to work with a client's executive team on strategic and tactical activities


• Ability to learn new concepts quickly and then adapt from those concepts to develop and execute operational plans


• Ability to collaborate and work effectively across the client's entire organization including CXO's, executive sponsors, VPs, Directors, Department Manager's and End users


• Ability to collaborate and work effectively across a large enterprise such as UHG and Optum.


• Able to handle a variety of issues, handle multiple tasks and simultaneously thrive in an environment with multiple competing priorities


• Solid judgment & leadership skills


• Background in client management, product management, consulting, implementation, program and project management, or business development

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.