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Regional Director Performance Excellence - Multiple Locations
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Minnetonka, MN Minnetonka, Minnesota |
About this job
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)
Primary Responsibilities:
- Supervises a team of Health Plan Performance Managers for the Central Region
- Plan, develop and implement operations strategies and action plans to ensure operational contract compliance, with focus on ensuring optimal operational performance
- Partners with the Regional Health Plan CEO, Executive Directors, COO's and CFO's in a two-way exchange to understand our State Partner requirements and UHC C&S service delivery requirements to execute on those requirements
- Ensure UHC, Community & State operations and service models are optimized and effectively integrated across functions
- Provide leadership to their Health Plan Performance Managers and support them in working across the organization to ensure we are executing on our State Partner commitments in the most efficient and effective manner
- Serves as the Voice of Operations on the Regional Leadership Team
- Identify and reduce operational variability that is not contractually required
- Build and maintain relationships with Operations leaders
- The Central Region market includes: IA, KS, MI, NE, OH, TX and WI - preferred candidates will be located in this market
Requirements
Required Qualifications:
- Bachelor's degree
- 10+ years demonstrated direct and/or matrixed people management experience
- Proven ability to manage and drive team performance
- 5+ years in-depth managed care health plan operations experience to include, but not limited to, Healthcare Operations, claims, call center, member/provider service, enrollment and/or eligibility
- Medicaid or Medicare experience
- MS Office, MS Project, PowerPoint skills at an intermediate to advanced level
- Proven ability to influence course of action when others are directly accountable to outcomes
- Ability to manage multiple tasks and priorities in a matrix environment, strong problem solving skills and attention to detail
- Demonstrated experience to drive Health Plan Operations change
Preferred Qualifications:
- Advanced degree
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: senior account manager, health plan operations, operational management, health plan performance, MN, Minnesota, IA, Iowa, KS, Kansas, MI, Michigan, NE, Nebraska, OH, Ohio, TX, Texas, WI, Wisconsin