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in Dartmouth, MA
Hot Topic Sales Associate - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Dartmouth, Massachusetts |
About this job
Hot Topic Sales Associate
OVERVIEW
Primary responsibility of a Sales Associate of Hot Topic and Torrid is to assist in achieving store objectives with regards to sales and shrink, and serve
customers using Selling Skills.
ACCOUNTABILITIES
Customer Service
Uses Selling Skills
* Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and
professional handling of difficult situations
Covers the sales floor zone as assigned
* Performs cash register functions as required and ensures accuracy and efficiency
* Shares music knowledge and information with customers and members of store team
Merchandise Presentation
* Assists planogram changes including store map, wall, fixture, merchandising mix, etc.
* Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness
* Communicates fashion trend information to management and respective HQ partners
Loss Prevention
* Complies with loss prevention policies and procedure
* Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary
Administration/Operations
* Understands and complies with Company policies and procedures
* Assists in the organization of backroom including stocking and arranging products and supplies
Performs other duties as assigned
Leadership
* Works and communicates well with others, regardless of position, to achieve best results
* Appropriately represents the store to customers and co-workers
Maintains professionalism at all times
* Takes direction well and follows though with SM/ASM on assignments
* Takes responsibility for own performance and consistently meets commitments
REQUIREMENTS
Experience & Education
Previous retail store experience preferred
Knowledge of music and fashion
Minimum of 16 years of age
Competencies & Skills
Demonstrated excellent customer service skills
Strong verbal communication skills
Can do attitude and a team player
Physical Requirements (with or without reasonable accommodation)
* Able to stand and walk around during scheduled hours
* Able to pack /unpack shipments, arrange and move store fixtures and merchandise packages weighing up to 50 pounds
* Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.
* Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc.
Able to remain calm and focused under pressure
OVERVIEW
Primary responsibility of a Sales Associate of Hot Topic and Torrid is to assist in achieving store objectives with regards to sales and shrink, and serve
customers using Selling Skills.
ACCOUNTABILITIES
Customer Service
Uses Selling Skills
* Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and
professional handling of difficult situations
Covers the sales floor zone as assigned
* Performs cash register functions as required and ensures accuracy and efficiency
* Shares music knowledge and information with customers and members of store team
Merchandise Presentation
* Assists planogram changes including store map, wall, fixture, merchandising mix, etc.
* Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness
* Communicates fashion trend information to management and respective HQ partners
Loss Prevention
* Complies with loss prevention policies and procedure
* Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary
Administration/Operations
* Understands and complies with Company policies and procedures
* Assists in the organization of backroom including stocking and arranging products and supplies
Performs other duties as assigned
Leadership
* Works and communicates well with others, regardless of position, to achieve best results
* Appropriately represents the store to customers and co-workers
Maintains professionalism at all times
* Takes direction well and follows though with SM/ASM on assignments
* Takes responsibility for own performance and consistently meets commitments
REQUIREMENTS
Experience & Education
Previous retail store experience preferred
Knowledge of music and fashion
Minimum of 16 years of age
Competencies & Skills
Demonstrated excellent customer service skills
Strong verbal communication skills
Can do attitude and a team player
Physical Requirements (with or without reasonable accommodation)
* Able to stand and walk around during scheduled hours
* Able to pack /unpack shipments, arrange and move store fixtures and merchandise packages weighing up to 50 pounds
* Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.
* Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc.
Able to remain calm and focused under pressure