Branch Manager - Full-time

JOB SUMMARY:
The Branch Manager position manages all daily operations at the branch while managing the logistical and budgetary requirements of the branch. Additional responsibilities include:

• Monitors the duties of all branch staff.
• Implements the quality policies of U.S. Security Associates to include the Quality Management System (QMS) and Quality System Procedures (QSP).
• Maintains Past Positive and Post Positive compliance.
• Participates in the customer acquisition process by preparing and reviewing Security and/or Patrol Service Agreements, preparing client-specific post orders, and implementing the transition program.
• Meets with prospective clients to assist in the sales process and determines the level of service required.
• Participates in the client contract review process.
• Implements steps to validate the services that U.S. Security Associates provides.
• Implements and monitors all management, supervisor, and security officer training programs.
• Implements the customer management processes, including the Responsive Management process. This process includes meeting with clients on a regular basis to resolve issues and ensures client retention and satisfaction with USA’s service.
• Ensures invoice and payroll accuracy for the branch.
• Monitors margin trends and adjusts where required. Accesses the IBM AS400 Office Net to monitor reports.
• Participates in the service implementation by ensuring clients’ needs are consistently met in a timely and efficient manner.
• Monitors statistical performance data/margin trends to ensure that criteria for client retention, profitability, and sales, are met.

JOB SKILLS AND RESPONSIBILITIES:

• High School Diploma or equivalent required. Bachelor’s Degree preferred.
• Minimum of 3-5 years of management experience, preferably in the military or in a security field.
• Must have working knowledge of Microsoft Windows and Office. AS400 knowledge is required.
• The ability to travel to visit current and prospective client sites is required.
• Must be skilled in developing and maintaining customer and employee relationships.
• Must have good presentation skills; including excellent verbal and written communication skills.
• Applying principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions.
• Have the skills to plan and budget efficiently.Must be able to work in an autonomous environment with little supervision.

REQUIRED COMPETENCIES:

• The successful candidate will have the ability to lead and develop an effective team.
• He/she must communicate fluently with customers and employees to obtain and provide complex information.
• He/she must be able to persuade others through verbal and written communication.
• The successful candidate will be assertive, extroverted, and open to criticism and new experiences.
• He/she must be able to make tough, unpopular decisions.
• He/she must effective decisions in a timely manner under changing conditions.
• The successful candidate will be emotionally stable and remain thoughtful and calm under pressure.

ENVIRONMENT:
Position based at branch office. Requires the ability to work in a fast-paced, multi-faceted environment.

DISCLAIMER:
All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

U.S. Security Associates is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. U.S. Security Associates fully considers all qualified applicants including those with a criminal history.