Switchboard Operator PRN - Full-time / Part-time

Performs varied reception and clerical tasks in support of general operations. Work is performed under direct supervision but once procedures are learned, the employee is expected to work with some degree of independence. Universal Health Services, Inc. (UHS) is one of the largest and most respected hospital management companies in the nation. Heartland is a subsidiary of UHS.

Standard 1 - Job Tasks and Knowledge-Completes position responsibilities by following established guidelines and protocols within the appropriate timeframes. Performs job functions at an acceptable level. (40%)

1. Greet visitors with priority and in a professional and courteous manner. Ensure that visitors sign the visitor log. Provides visitors with information as needed.

2. Handle incoming and outgoing calls in a timely and professional manner. Prepare written messages and ensure each employee receives their message.

3. Utilizes the overhead paging system appropriately and with good communication skills.

4. Performs interdepartmental services throughout the facility with efficiency and accuracy.

5. Performs function of beeping on-call staff per policy.

6. Prepare and post outgoing mail in accordance with postal regulations. Prepare and receive Federal Express or other special delivery mail as requested.

7. Maintain a staff log, indicating who is in or out of the building. Maintain updates.

8. Performs other duties as assigned.

9. Opens and/or closes the Communication Department as assigned.

Standard 2 - Facility/Department Policies/Procedures-Adheres to established hospital and department guidelines and protocols. (10%)

1. Increase knowledge base via participation in in-service attendance, staff meeting and performance appraisal system.

2. Follows all other facility and departmental policies and procedures.

3. Channels concerns appropriately, deals with conflict appropriately and privately.

4. Maintains confidentiality of patient and employee information in verbal, written and electronic information.

Standard 3 - Education/Development and Initiative-Maintains education and development appropriate for position. (10%)

1. Able to communicate with other staff, visitors, and patient/residents with compassion and courtesy.

2. Reports to work on time, follows procedures for reporting absences. No more than six absences per year.

3. Participate and maintains facility safety standards and culture.

4. Attends department meetings on a regular basis.

5. Attends department in-service programs and ongoing education to improve job performance.

6. Completes all orientation and annual requirements according to hospital policy.

Standard 4 - Communication, Interpersonal Skills and Service Excellence-Demonstrates good skills in all forms of communication. Works well with others in a spirit of teamwork and cooperation. Shows awareness of differences. Supports hospital mission, vision and values. (40%)

1. Is committed to the standards reflected by the Statement of Ethics and strictly follows the ideas and beliefs set forth by the Corporate Compliance Policy. Follows Service Excellence standards:

Treats everyone as a Guest.

Demonstrates Professionalism and Excellence in the things they do.

Practices teamwork and always presents with a positive attitude.

2. Badges or documents time worked according to organization/department policy.

3. Demonstrates an appreciation of cost factors in the routine performance of duties maximizes cost efficiency.

4. Supports and participates in the organizations continuous quality improvement programs.

Knowledge of clerical and business practices and equipment.

Graduation from a standard high school or equivalent.

Some clerical experience preferred, but not required

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