LITIGATION CLAIMS MANAGER - Full-time

Summary of Position
Primary responsibility to manage complex general liability and property claims and develop strategies for prompt and economical resolution in a self-funded environment. Develops solid relationships with internal and external clients, vendors and industry groups to ensure Dollar Tree maintains a “Best in Class” claims process. Regularly interacts with internal and external legal counsel, insurance representatives, and other departments regarding claims issues.

Principal Duties and Responsibilities

• Manage complex litigated general and auto liability claims to reduce costs and improve outcomes
• Direct Third Party Administrator (TPA) Claims Examiners and assign and direct defense attorneys on litigated liability matters. Monitor and evaluate the performance of selected defense attorneys
• Develop litigation networks for the company and manage the cost of general liability litigation
• Stay current with key changes in the legal and regulatory environment
• Manage litigation budgets, evaluate adequacy of case reserves and advise on adjustments where necessary
• Represent Dollar Tree with insurance underwriters and claims management providers
• Review and manage investigations and discovery for mediation/trial preparation
• Authorize reserve and settlements on higher severity liability claims
• Attend claim mediations and trials as needed
• Initiate audits and file reviews at TPA and defense counsel firms.
• Conduct analysis of claims data to facilitate decisions on liability claims program structure and TPA staffing, direction of program to achieve maximum results, and use of additional resources to augment TPA capabilities
• Ensure that insurance coverage positions are consistent with our policy language and contracts
• Establish and manage subrogation processes
• Coordinate and set procedures for the preservation of data for legal holds associated with claims, litigation and investigations
• Manage and mentor claim professional(s)
• Coordinate claims reduction strategies with Dollar Tree safety and legal stakeholders
• Special projects assigned by Director of Risk Management
• Conduct financial analyses of program metrics to evaluate trends in program costs, losses, and the effectiveness of process improvement initiatives . Communicate metrics and costs through reporting to internal stakeholders

Minimum Requirements/Qualifications

• Bachelor’s Degree and/or Law Degree
• 8 + years of multi state liability (complex, litigated cases) experience with law firm, insurance carrier, third party administrator or insurance broker
• Strong analytical skills related to investigations, claims strategies and claims reviews
• Previous supervisory experience demonstrating strong management skills
• Excellent written and verbal communications skills; ability to handle difficult situations
• Strong attention to detail, including regular follow up on action items
• Knowledge of medical terminology, medical treatment protocols, and legal proceedings
• Intermediate technology skills related to Excel, queries, and insurance company risk management information systems
• Ability to work in fast paced team environment, handling multiple tasks and meeting deadlines
• Ability to travel with short notice

Desired Qualifications

• Professional Insurance Designation – SCLA, ARM, CPCU, etc.
• Experience working in a corporate risk management department
• Retail experience