The job below is no longer available.

You might also like

in Natick, MA

  • $26 to $29
    Verified per hour
    Valvoline Instant Oil Change 15d ago
    Urgently hiring7.7 mi Use left and right arrow keys to navigate
  • U.S. Army 10d ago
    Urgently hiring11.6 mi Use left and right arrow keys to navigate
  • $28
    est. per hour
    U.S. Army 10d ago
    Urgently hiring11.6 mi Use left and right arrow keys to navigate
  • $17
    est. per hour
    SiteOne Landscape Supply 7h ago
    Urgently hiring10.3 mi Use left and right arrow keys to navigate
  • U.S. Navy 30d ago
    Urgently hiring11.6 mi Use left and right arrow keys to navigate
Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Natick, Massachusetts

About this job

Sephora Assistant Managers can work in any of the following areas within the store: Color, Skincare, Fragrance, Education, Operations or Recovery. Specific duties include responsibility for opening and closing procedures and duties as Director-in-Charge (DIC) for limited periods of time. The Assistant Manager assists the Store Manager and Co-Manager with client service, sales, productivity, and operational functions. Ensures the adherence to the Sephora's culture; ensures maximum profitability and compliance with Sephora's objectives and policies.

Assistant Managers do not have the authority to hire, administer disciplinary action or terminate any member of the store team.

Duties and Responsibilities

As a Role Model

Demonstrate and model client service and onstage leadership standards. Be punctual at work and with all deadlines. Demonstrate self-control in all circumstances. Take initiative: being able to react to situations in the moment and business opportunities as they arise. Be available and flexible to various behavioral styles with cast by coaching to meet the needs of individuals. Be perceived as a leader and maintain objective and professional relationships with brand partners, key stakeholders, cast, peers, and supervisors. Demonstrate high ethical standards.

As a DIC

Set the tone on stage - keep advisors motivated, smiling, and servicing clients. Observe the stage to ensure advisors follow the Sephora style of selling and service. Observe client flow throughout the store and rezone advisors to ensure optimal coverage. Ensure that advisors are aware when a client is in their zone. Provide effective coaching in the moment. Make touchbases interactive and fun while presenting the financial overview of the business ("big picture"). Ensure maintenance standards and presentations standards. Assign tasks to cast members to maintain maximum productivity during down time. Handle client complaints efficiently and effectively. Communicate hourly reads, and zone and break changes. Ensure cast members adhere to the Sephora dress code. Identify and address concerns. Lead by example with all company initiatives and crusades.

Store Presentation Ensure that standards of cleanliness and organization are maintained by current company standards Drawers Price postings Assortments Area of Pride (AOP) Set-up merchandising presentations and animations. Assist in maintaining standards of safety and cleanliness of "back stage:" stock room, lockers, kitchen, bathrooms, etc. Store Operations/Leadership

Open and close the store. Appropriately react and handle emergencies and loss prevention issues when opening or closing the store (in the absence of exempt team). Create and execute the store touch base and zoning. Make sound decisions on whether or not to add or cut payroll hours. Effective decisions based around payroll, sales, and current sale trends. Sign check refunds, cast member purchases, and replenish change. Quality decision making skills that reflect values and store policies by using available resources (Leadership team, internal reference material). Communication

Adhere to communication guidelines for Email, E-Planner, etc. Communicate appropriately and effectively with key stakeholders, partners, brands, and leadership team.

Qualifications:

Knowledge, Skills Required: Excellent communication and client service skills Entry level analytical and basic math skills Cosmetic experience desirable Proficient in Windows, Word, Excel desirable Experience Preferred:

1-2 years in retail/service industry management/supervision Minimum educational level

High School Graduate or equivalent. College degree preferred Proficiency in a foreign language desirable Requirements of the Job

Verbally communicate with clients and employees in a clear manner Move around "on-stage," "back stage" and offices Operate POS, computer and calculator Lift and carry 50 pounds Work in a fragrance filled environment Handle and apply cosmetic products to clients Bend and stretch to stock shelves Willingness to work flexible days and hours Wear costume provided Consistent and reliable attendance