Administrative Assistant II - ses (clinic Supervisor) - Full-time / Part-time

Thank you for your interest in career opportunities with the Florida Department of Health - Hillsborough County. If you're looking to build a great career in public health - you've come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join this team and make the Florida Department of Health - Hillsborough County your employer of choice.

The Department of Health's mission is to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.

The Florida Department of Health is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Administrative Assistant II - SES (Clinic Supervisor)

The Administrative Assistant II supervises a very fast paced, high patient volume specialty care center. The position is responsible for the overall administrative function within the Specialty Care Center (SCC). In addition, this position directly supervises a group of eight Medical Assistants and co-manages sixteen total staff with the SCC's Office Manager.

Responsibilities include:

As a Supervisor; trains, motivates, evaluates and monitors the daily work activities of eight Medical Assistants. Motivates employees through coaching and training to improve the quality of work performed and to improve client satisfaction.

Ensures client registration, staffing and phone systems are adequately staffed and monitored during the day to day operation.

Expertise with the billing and contracted services processes within SCC.

Expertise with the laboratory process, including insurance information, specimen data entry, reporting and invoice processes.

Manages automated call distribution system to ensure client calls are handled on a timely manner and establishes performance measures for staff based on these statistics. Reviews and analyzes worker productivity and performance on a monthly basis.

Provides customer service recovery activities for customer complaints and acts as a client advocate.

Reviews annual Q/A team audit results and completes corrective action plan addressing Specialty Care Center deficiencies. Monitors corrective action steps to ensure goals of call center and the Disease Control Division are being met.

Conducts and/or attends health related meetings, staff meetings, committees, and work groups. Assists with outreach activities, health fairs and other community activities as needed.

Minimum Qualifications:

At least 3 years of supervisory experience in a clinical setting

At least 3 years of customer service experience

At least 1 year of purchasing/ordering experience

At least 3 years of working with private and public health insurance (e.g., Medicaid, Medicare, private or other 3rd party insurance)

Other Desirable Qualifications:

Fluent in Spanish -- Bilingual

Department of Health Selected Exempt Service employees enjoy the following benefits:

State of Florida Retirement package - 3% employee contribution required

9 Annual paid holidays

176 hours of paid Annual Leave (annually)

104 Hours of paid Sick Leave (annually)

Health insurance for individual or family coverage - State pays 98% of premium

Life insurance -- State pays 100% of premium for basic coverage

Additional supplemental insurances available such as dental, disability, etc.

Tax Deferred Medical and Child Care Reimbursement Accounts available

Tuition waivers to attend University of South Florida/Hillsborough Community College and Nurse's Forgiveness Program

Additional benefits information can be found under the employment section of www.hillscountyhealth.org.

Important Notices- Please be advised:

We request that all applications be completed online with People First - no faxed or mailed applications. All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida Employment Application. Applicants will be contacted directly if selected for an interview.

Florida DOH is an Equal Opportunity Employer/ Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Only U.S. citizens and lawfully authorized alien workers will be hired.

Pursuant to Chapter 295, Florida Statutes, applicants eligible for Veterans' Preference will receive preference in employment and are encouraged to apply. However, applicants claiming Veterans' Preference must attach supporting documentation with each application submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any others documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the closing date of the vacancy announcement. For information on the supporting documentation required, click here. Applicants may also fax their supporting documentation to People First at 1-888-403-2110.

This position requires fingerprinting and a security background check. You will be required to provide your Social Security Number in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety- sensitive positions. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Direct deposit of salary is a condition of employment.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the DOH in advance to allow sufficient time to provide the accommodation.

Emergency Duty Responsibilities - In the event of emergency or disaster, DOH employees may be required to perform emergency operations functions. Employees must be willing to work during/ beyond normal work hours/ days in the event of a disaster and may be deployed to provide assistance outside of their county.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: www.sss.gov.

Current State Employees - Salary for current employees is based on employee's current payband/ paygrade. Salary for promotions will be based on budget availability and Senior Management Team approval.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.