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Hours Full-time, Part-time
Location Columbus, OH
Columbus, Ohio

About this job

Max & Erma's on the Boulevard is seeking a full-time superstar to join our room service team to meet the needs of our hotel guests at both the Crowne Plaza and The Lofts Hotel. Applicants must enjoy meeting people and having conversations with the guests, must have a warm and welcoming personality,a desire to always be friendly, and consistently be a positive and inspiring member of our restaurant and hotel teams.

 

The objective of the Room Service associate is to facilitate all of the in-room dining food and beverage orders for both the Lofts Hotel and the Crowne Plaza Hotel.  This includes answering the phones, taking the orders, placing the orders, and delivering the orders to the appropriate rooms in a timely manner. 

 

 

PRIMARY RESPONSIBILITIES:

 

  • Has a working knowledge of all food and beverage options that are available.
  • Process all room service orders and deliver in a timely manner.
  • Follow all required room service specifications as outlined by IHG.
  • Track trays and complete tray runs during each shift.
  • Maintain stock of room service supplies, inform manager when order is needed.
  • Maintain cleanliness of room service equipment and station.
  • Consistently provide exceptional guest service.

 

Our compensation package includes a $5.00 per hour rate plus tips, medical, dental, vision, Life insurance, 401k with match, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.


Max & Erma's on the Boulevard is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

 

 

We are proud to be a Drug-Free Workplace/EOE.

Requirements

  • Exceptional guest service skills.
  • Ability to multi-task.
  • Must be able to climb stairs, lift and carry up to 35 pounds.
  • Position requires standing and walking the entire shift.
  • Highly organized.
  • Ability to work independently and efficiently.
  • Good communication skills.
  • Outstanding phone skills.
  • Previous restaurant or hotel experience is preferred.
  • High School Diploma or equivalent.
  • Previous restaurant serving experience preferred.