Accountable Care (ACO) Coordinator - NYC - Full-time / Part-time

Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.(sm)

The Accountable Care Organization Account Coordinator will drive the execution of contracted ACOs. This position will be responsible for the daily management of multiple ACOs for specified lines of business and will work closely with ACO Contracting Management. 

Primary Responsibilities:

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  Provide day-to-day management of ACO activities, including project management, problem resolution and other activities to assist in the facilitation of a successful relationship with assigned providers


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  Work effectively across lines of business and across the organization including interactions with HCE, LOB Leaders, UCS and UHN, Product & Operations


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  Operate as implementation leader for all accountable care programs


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  Tactical execution of the business plan objectives to drive success


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  Interface with Senior Leadership from ACO and Health Systems to drive issues to closure and act as subject matter expert cross line of business and cross value based programs


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  Responsible for building and maintain relationships with key individuals at ACOs


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  Support roster management including management of individual contractual triggers/conditions that may affect the relationship


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  Ensure timeliness of data updates and data integrity for multiple ACOs


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  Ensure performance data is shared periodically so we and ACO understand how they are performing on timely basis


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  Works internally across LOB's and externally with ACO and its Leadership to manage communication and meetings to insure ACO activation delivers maximum value


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  Act as subject matter expert for assigned ACOs and ensure availability to support all questions/issues which may arise on a daily basis (i.e., triaging questions internal and external, tracking responses)


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  Follow up on open issues including maintaining trackers and other action items


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  Lead internal and external ACO meetings (clinical, data, legal, etc.) to ensure continuity and follow up is completed (may or may not attend)


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  Accurately and effectively communicate ACO status to contract leadership


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  Appropriately prioritize and escalate ACO issues to contract leadership in support of ongoing relationship management


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  Recommend data/report enhancements based on ACO practice clinical team feedback


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  Completing the business/activation plan, working with ACO and appropriate UHC resources


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  Where Optum provides tools/services to the ACO, this position will serve as the primary point of coordination

Required Qualifications:  

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  Undergraduate degree or equivalent combination of education and relevant experience



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  3+ years experience in project management
  



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  5+ years experience in health plans either in network development/contracting or provider relations
  

• Previous experience with ACO/population health management



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  Strong customer service skills



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  Excellent verbal and written communication skills



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  Strong interpersonal skills, establishing rapport and working well with others



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  Ability to prioritize tasks and work effectively under time constraints



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  Solid analytical, critical reasoning and organizational skills

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Accountable Care Organization, Network Development, Network Program Management, Managed Care, Healthcare, Network Program Specialist, network requirements, network assessment, network selection, network data management, provider data analysis, medical claims, claims processing, claims resolution, medical coding, project management, New York City, New York, NYC, NY