Field Based Community Health Worker - Akron, OH

Position Description: 

UnitedHealth Group is working to create the
Healthcare system of tomorrow and you can help. Already Fortune 17, we are
totally focused on innovation and change.  We work a little harder.
We aim a little higher. We expect more from ourselves and each other. And at
the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired
individuals, we're building a high-performance Healthcare system that works
better for more people in more ways than ever. Now we're looking to reinforce
our team with people who are decisive, brilliant and built for speed.  Join
with us and start doing your life's best work.SM

UnitedHealthcare
Community & State is part of the family of companies that make UnitedHealth
Group one of the leaders across most major segments of the US health care
system.



If you're ready to help make health care work better for more people, you can
make a historic impact on the future of health care at UnitedHealthcare
Community & State.



We contract with states and other government agencies to provide care for over
two million individuals. Working with physicians and other care providers, we
ensure that our members obtain the care they need with a coordinated approach.



This enables us to break down barriers, which makes health care easier for our
customers to manage. That takes a lot of time. It takes a lot of good ideas.
Most of all - it takes an entire team of talent. Individuals with the tenacity
and the dedication to make things work better for millions of people all over
our country.



You can be a part of this team. You can put your skills and talents to work in
an effort that is seriously shaping the way health care services are delivered.

Primary
Responsibilities:

• Engage members face to face to
  educate about their health


• Review available member service
  records and relevant documentation (e.g., utilization history, functional
  level, stratification information, current plan of care)


• Conduct comprehensive
  non-clinical member assessment that includes bio-psychosocial, functional,
  and behavioral health needs


• Utilize interviewing techniques
  and active listening to collect and retain member information and
  incorporating responses as they are presented to complete assessment


• Identify member service needs
  related to health concerns


• Identify urgent member
  situations and escalate to next level when necessary


• Work with clinical staff to
  engage the member in participating in the assessment process and
  collaboratively developing the plan of care based on the member's
  individual needs, preferences, and objectives.


• Work with members to identify
  barriers to accessing care and achieving person-centered goals, as well as
  work to close gaps in care.


• Identify member support systems
  available and incorporate into plan of care


• Review plan benefits and
  identify appropriate programs and services based on heath needs and benefits


• Work with clinical staff to
  integrate health care and service needs into a plan / recommendations for
  member care and service. Transfer the member to clinical staff to manage
  clinical needs, as identified.


• Work collaboratively with the
  interdisciplinary care team to ensure an integrated team approach


• Collaborate with member to
  create solutions to overcome barriers to achieving healthcare
  goals-Identify relevant community resources available based on member
  needs


• Refer members to appropriate
  programs and services


• Facilitate member choice of
  preferred provider


• Advocate for individuals and
  communities within the health and social service systems;


• Role assists in coordinating
  health services and does not write care plans


• Help members connect with
  transportation resources and give appointment reminders in special
  circumstances. Transporting members is strictly prohibited


• Follow-up with members via
  phone calls, home visits and visits to other settings where members can be
  found