Customer Services Representative Job

Customer Service/Sales Representative needed for a contract opportunity with Yoh's client located in Memphis, Tennessee.

The Big Picture - Top Skills You Should Possess:

- MS Office skills
- Good communication skills - oral and written
- Keying and typing skills

What You'll Be Doing:

- Responsible for processing international orders, quotations, returns, commissions, credits, invoices, and other export shipping documents
- Using telephone, calculator, PC, written procedures and product knowledge for proper orders
- Making decisions regarding order priority, pricing, modes of transportation, product identification, product sourcing, etc.
- Answering pricing and product inquiries, order and item status received via email, telephone, FAX, and mail from customers, dealers, and subsidiaries
- Ensure incoming product is receipted and managed appropriately according to company procedure.
- Ensure materials are ready and available for use as and when required.
- Processing emergency orders
- Must be open to working either 1st or 2nd shift

What You Need to Bring to the Table:

- Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
- Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)
- Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)
- Keying speed of minimum 7000 ksph and typing speed of 40 wpm
- Experience with AS400 operational system
- Excellent verbal and written communication skills
- Ability to write legibly with correct spelling, grammar, and punctuation
- Effective working in teams to achieve the department's objectives

Opportunity is Calling, Apply Now!

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more !

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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Ref: 1056889

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