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Tier II Support Analyst Job
| Hours | Full-time, Part-time |
|---|---|
| Location | New Orleans, LA New Orleans, Louisiana |
About this job
Tier II Specialist needed for a contract to hire opportunity with Yoh's client located in New Orleans, LA.
Possession of or ability to obtain a Security Clearance is required as a condition for employment.
Top Skills Should You Possess:
- Experienced with HP deployment tools (BSM, OMW, NNMi, uCMDB)
- Active Secret clearance preferred
- Security+ Certification (preferred)
What You'll Be Doing:
- Assist new personnel in user familiarization and capabilities of deployed tools (BSM, OMW, NNMi, and uCMDB)
- Create and modify views in BSM
- Create reports in uCMDB as requested
- Assist with management of operator access to RTSM views/reports.
- Add/remove SNMP information for devices in NNMi
- Troubleshoot OM agents within their region. Identify regional assets lacking an OM agent. Create and execute CRQs to correct (deploy agents) following Client change process
- Build local views in Node Manager to customer requirement
- Seek to identify and replace legacy tool capabilities within MEMS. Alert Client NetCop Tier III when engineering resources are required to address.
- OS and application level patching
- Monitor Enterprise Monitoring Tier II Remedy queue and resolve incidents as able. Monitor and maintain awareness of regional tickets and items of concern.
- Add/remove site specific node groups for systems managed by NNMi
- Define/Add/Remove custom site specific SNMP monitoring requirements
- Build local topology views in Node Manager to customer specifications
- Manage site specific critical system CI alerts and operator recipient definitions.
What You Need to Bring to the Table:
- Knowledge of HP Deployment tools (BSM, OMW, NNMi, uCMDB)
- Ability to obtain interim Secret clearance (Active Secret clearance preferred)
- Security+ Certification (preferred)
Get Hired, Apply Now!
Recruiter: Jeff Windham
Phone Number: 571.612.0830 or 703.955.5767
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more !
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. to contact us if you are an individual with a disability and require accommodation in the application process.
J2W: INFOTECH ; J2W: GOV ; J2W: AVIATION
TAX TERM: CON_HIRE_W2 ; TAX TERM: VETJOB
J2WYOHFED
Ref: 1057320
YFS/Aviation: IT & Telecom
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