Customer Reference and Executive Programs Support Specialist Job - Full-time / Part-time

Customer Operations Specialist needed for a long term contract opportunity with a our client located in Pittsburgh, PA

The Big Picture - Top Skills Should You Possess:

- Excellent Communication
- Customer Focus
- Time Management
- Fluent in Japanese, Korean or Chinese

What You'll Be Doing:

- Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of chat, webform and phone.
- Resolves 80% of issues without escalation.
- Respond to customer inquiries in a timely manner and within service level objectives.
- Successfully documents all requests through the CRM system while adhering to all documented procedures.
- Provides general assistance to other teams within Global Customer Support and Ariba.
- Conducts all customer interactions in a manner that presents Ariba in a positive light.
- Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
- Ensures that individual performance meets or exceeds the department standards.
- All other duties as assigned.

What You Need to Bring to the Table:

- Bachelor's degree or two year Technical school degree preferred.
- Knowledge in computer hardware and software applications along with experience using the Internet.
- Minimum of one year work experience preferred.
- Fluent in Japanese, Korean or Chinese
- Customer focus and stress tolerance.
- Superior communication and telephone skills.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Strong troubleshooting and problem-solving skills.
- Ability to adapt support style to align with the technical capabilities of the customer.
- Previous customer service experience strongly desired.
- Fluency in at least one foreign language is highly desirable.
- Experience or education in working with individuals from diverse cultures preferred.

If This Sound Like You, Apply Now!

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Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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Ref: 1057397

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