Seasonal - Service Experience Specialist - South Coast Plaza - Full-time / Part-time

Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for self-motivated people to support our stores through providing the ultimate customer shopping experience.

From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

The ideal Service Experience Specialist candidate assists in driving store volume and enhancing the customer experience.

Responsibilities:

• Educate sales people on all selling tools and processes and walk the floor daily to ensure adoption by all employees
• Demonstrate expertise in all technologies used in the store environment, including proficiency in device management and troubleshooting processes
• Motivate and inspire others to adopt initiatives such as RewardsTM, MPOS, e-Receipt, Personal Book, and Customer Privacy
• Build positive team relationships throughout the store to help inspire trust and team work and influence behaviors to achieve desired results
• Diffuse customer situations and provide resolution in a timely and effective manner
• Ensure the security and privacy of customer information through education, compliance and resolution of issues
• Demonstrate openness to change, including the ability to learn new technologies quickly and the flexibility to adapt to new working environments

Qualifications:

• Have a high school diploma, or equivalent (preferred)


• Nordstrom or other retail experience
• Ability to effectively build relationships with customers, peers and leadership
• Ability to prioritize multiple tasks in a fast paced environment
• Proficiency in multiple operating systems such as, MS Windows, iOS and Android
• Clear and effective written and verbal communication and strong interpersonal skills
• Experience leading projects or initiatives a plus

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.

As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan and much more.

We are an equal opportunity employer committed to providing a diverse environment.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.