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Customer Service Expediter
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, GA Atlanta, Georgia |
About this job
POSITION PURPOSE - Customer Service Expeditors demonstrate a high level of customer service orientation by managing, monitoring & coordinating special orders and/or installations from start to finish. CSEs act as the liasion between customers, third party service providers, vendors, and operational personnel to ensure timely and professional facilitation of procured products and services. CSEs possess a high level of product, installation, and procedural knowledge. This knowledge is used to resolve problems and optimize the customer experience.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
- Meet customer requirements in a positive and professional manner by answering customer inquiries and resolving problems between service providers, vendors and customers; take appropriate action to resolve issues; maintain customer contact throughout or installation cycle.
- Process measure requests and update measure results; process all install-related hot notes .
- Communicate and manage change orders; coordinate receipt of material, installer pick-ups, scheduling of work; facilitate communication with PCC.
- Assign installer based on capacity and project scope; maintain system records by updating installation schedules, ship dates, and customer communication notes.
- Distribute thank you/warranty cards to customer; audit store special order and installation process; identify and initiate installation chargebacks.
- Process re-works and re-orders; work with special service and balance due associates to process related requests.
- Maintain file system, monitor data and other related duties as assigned by the Supervisor.
NATURE AND SCOPE
- Typically reports to Customer Service Center Supervisor. This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
- Typically requires overnight travel less than 10% of the time.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.MINIMUM QUALIFICATIONS
- Be able to work a flexible schedule which may include weekends, evenings, and holidays
- Successfully complete any required training or orientation courses
- Must be eighteen years of age
- Must pass the Drug Test
- Must pass the Background Check
- Must pass pre-employment tests if applicable
EDUCATION REQUIRED
- Minimal or no educational requirement for this job.
YEARS OF RELEVANT WORK EXPERIENCE - 0
PHYSICAL JOB REQUIREMENTS
- Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
PREFERRED QUALIFICATIONS
- A formal training program after high school is preferred.
- Three to four years of experience is preferred.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
- PC Skills; Windows, Lotus Notes, Microsoft Office
- Time management and organizational skills
- Oral and written communication skills
- Professional telephone etiquette; possess professional appearance and demeanor; written and oral communication skills; excellent customer service skills.
- Available to work a flexible schedule, including evening and weekends.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
- Meet customer requirements in a positive and professional manner by answering customer inquiries and resolving problems between service providers, vendors and customers; take appropriate action to resolve issues; maintain customer contact throughout or installation cycle.
- Process measure requests and update measure results; process all install-related hot notes .
- Communicate and manage change orders; coordinate receipt of material, installer pick-ups, scheduling of work; facilitate communication with PCC.
- Assign installer based on capacity and project scope; maintain system records by updating installation schedules, ship dates, and customer communication notes.
- Distribute thank you/warranty cards to customer; audit store special order and installation process; identify and initiate installation chargebacks.
- Process re-works and re-orders; work with special service and balance due associates to process related requests.
- Maintain file system, monitor data and other related duties as assigned by the Supervisor.
NATURE AND SCOPE
- Typically reports to Customer Service Center Supervisor. This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
- Typically requires overnight travel less than 10% of the time.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.MINIMUM QUALIFICATIONS
- Be able to work a flexible schedule which may include weekends, evenings, and holidays
- Successfully complete any required training or orientation courses
- Must be eighteen years of age
- Must pass the Drug Test
- Must pass the Background Check
- Must pass pre-employment tests if applicable
EDUCATION REQUIRED
- Minimal or no educational requirement for this job.
YEARS OF RELEVANT WORK EXPERIENCE - 0
PHYSICAL JOB REQUIREMENTS
- Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
PREFERRED QUALIFICATIONS
- A formal training program after high school is preferred.
- Three to four years of experience is preferred.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
- PC Skills; Windows, Lotus Notes, Microsoft Office
- Time management and organizational skills
- Oral and written communication skills
- Professional telephone etiquette; possess professional appearance and demeanor; written and oral communication skills; excellent customer service skills.
- Available to work a flexible schedule, including evening and weekends.