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in Defiance, OH

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Hours Full-time
Location ST. (2242)
DEFIANCE, Ohio

About this job



Want to love where you work? At Jo-Ann Fabric and Craft Stores, our team members are the key to our ability to achieve our mission – to spark the creativity that lives in every person. When you shop our stores, not only will our stores and the products we sell excite you, you will quickly notice that our teams are inspired to provide exceptional service. They are the reason we are the best fabric and craft retail brand in the country. They are why our customers love to shop our stores In each of our nearly 800 locations throughout the U.S., you will find our Team Members directly interacting with customers and assisting with operational, merchandising, and receiving tasks throughout the store. If you are dynamic, energetic and have a passion for serving and inspiring creativity, you will love working at Jo-Ann. Summary
We are currently seeking: An Operations Team Leader who can…
  • Respond with a sense of urgency and respect to ensure friendly and helpful service for every customer.
  • Process customer transactions throughout the store such as at cash registers, cutting counters and/or custom business areas.
  • Assist with the delivery of new hire orientation program and certification training for new Team Members.
  • Implements company performance management process including delivery of annual performance reviews.
  • Ensures compliance with legal requirements related to meal periods, rest breaks, and other wage and hour guidelines.
  • Oversees physical building and equipment maintenance. Ensures daily cleaning and housekeeping.
  • In large volume stores, oversees the Framing Department.
  • Supports teamwork and collaboration with store leaders and other Team Members.
  • Other duties as assigned.
To join our team, you must:
  • Be 18 years or older and have a High School Diploma or equivalent.
  • Successfully pass a background check.
  • Be available to work a flexible work schedule, including days, evenings, weekends and holidays.
  • Have a willingness to learn and develop your fabric and craft product knowledge.
  • Have 3 to 5 years supervisory experience preferably in retail environment.
  • Successfully complete the Manager-In-Training Learning System within 60 days of hire.
In addition to the above, the Team Members who are most successful at Jo-Ann are those with the values of inspiration, compassion, accountability, respect and engagement.

Why Jo-Ann?
  • Have a passion for sewing, crafts, scrapbooking? Team Members receive a discount of 20% off their purchase every day of the year.
  • Competitive pay and benefits including medical, dental and vision plans.
  • 401(k) Savings Plan (Employer Match).
  • Flexible schedule.
  • Growth Opportunities.


Our company is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Jo-Ann Stores, LLC. is an at-will employer, which means that your employment may be terminated by the Company or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and the Chief Executive Officer of the Company.