Reservation Sales Agent - Full-time

We have a full-time opening for a Reservation Sales Agent.

Must be able to work various shifts per week.

EDUCATION/EXPERIENCE

• Must be 18 years of age or older.
• High School graduate or G.E.D. equivalent.
• Candidate must have previous experience in Reservations, preferably in a luxury hotel.

REQUIREMENTS

• Must have exceptional interpersonal, clear verbal and written communication skills. Second language is a plus.
• Strong phone skills needed.
• Required typing of 40+ wpm. Typing test will be part of the interview process.
• Must be able to work in a Reservations office environment and work continuously with the Front Desk and all operational departments.
• Other skill sets include: knowledge of OPERA PMS and Microsoft Office.
• Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast paced environment, experience handling customer service issues and be a team player.
• Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.