Customer Service - Full-time / Part-time

Customer Service Representative - McHenry Monday - Friday | 8:00 am - 5:00 pm $13/hour 6 Month Contract Position Purpose / Summary: Responsible for providing order management support for the Customer Service Department. Ensure that all customer orders from are reviewed for integrity and processed accurately and timely. Coordinate special order requirements with the Customer Service team to insure that customer expectations are met. Responsibilities: - Identify specific customer needs - Proactively communicate with customers - Work with internal sales and marketing team to provide exceptional service - Process all manual orders received via fax, phone and e-mail same day of receipt - Review entered orders for accuracy and integrity - Assist with memo entry for all customers in Latin America, Europe and Middle East - Communicate with other departments and facilities to serve both internal and external customers - Assist with special projects - Track and maintain order status Education/Experience Requirements: - High School diploma required - Bachelors degree preferred - Background in customer service environment with prior experience in the automotive aftermarket is desirable Skills: - Data entry experience with a high degree of accuracy - Ability to work in a team environment - Excellent verbal and written communication skills - Interpersonal skills - Reliability and good work ethics - Strong focus to detail - Deductive reasoning / logic skills - Must be detail oriented, self-motivated, flexible to change, and willing to initiate tasks - Competent in Microsoft Office software - Working knowledge of internal organizational structure Please complete our online application and forward your resume to Sarah.Brown@expresspros.com