Technology Support Analyst - Scottsdale, AZ

As a Tech Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.

Primary Responsibilities:

• Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment


• Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed


• Follow all escalation procedures according to service level agreement


• Use remote control tool to assist end users when needed


• Provide an accurate record of each call in incident management tracking tool


• Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function


• Act as a technical resource to others to resolve problems, issues, errors or related


• Anticipate customer needs and proactively identifies solutions


• Plan, prioritize, organize and complete work to meet established objectives

Required Qualifications:

• High School Diploma required


• 3+ years of experience with PC operating systems including Windows NT, 2000 and XP


• 3+ years of Technology Support experience           

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SM

Are you ready for an opportunity that can transform your career? Get on the Alere Health team as we continue to transform health care every day.

Now part of Optum, Alere Health is building a future of opportunities. We provide leading edge products and services including condition and case management, wellbeing, and women's and children's health services for more than 200 health plans, 89 Fortune 500 employers, 29 states and 22 million people. Now, with our integration into Optum and the UnitedHealth Group organization, our growth and impact is multiplying every day.

If you bring a lot of passion and aspiration to your work, you'll fit in here and discover the opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Certain positions are subject to random drug testing.