Store Seasonal Employee

Job Title: Customer Service Associate - Sales Floor

This position reports to a Department Manager and does not have direct reports.

Key Responsibilities

Provides customer service at all times through the daily execution of (and not limited to) the Customer Greeting, Phone

Answering, Price Guarantee and Special Order, and Installed Sales and Delivery programs.

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Follows IMPACT model of customer service by initiating, making assessment, providing assistance, adding on sales,

closing sales, and thanking the customer.

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- Assists customers as needed in locating, demonstrating, selecting, carrying, and loading merchandise.

Responds knowledgeably and promptly to all customer and employee questions by taking them to areas of the store and

walking them through projects when necessary.

Detects common signs of shoplifting, theft, and other security risks, and promptly communicates the issue to

management and Loss Prevention.

Ensures good housekeeping standards are in place and programs, such as Area recovery, are executed daily to guarantee

that the store (including work areas) is clean and organized at all times.

- Complies with all safety procedures, makes note of any safety hazards, and completes daily safety hazmat review (DSHR).

- Notifies Manager/Manager on Duty (MOD) of customer complaints, dissatisfaction, or procedure violations.

- Promotes and offers customer loyalty programs (e.g., MyLowe's).

- Responds to code 50's, call buttons, departmental pages, or Manager on Duty (MOD) requests for assistance.

- Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.

- Uses Kronos to look up schedule and log PTO (Paid Time Off) requests.

Uses Genesis to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory

information.

- Promotes and offers customers extended protection plans and replacement plans on any qualifying products.

- Verifies description and price as merchandise is scanned.

- Provides prompt support to all checkout functions.

- Generates leads for project specialist interior and exterior (PSI and PSE) programs by actively engaging customers.

- Observes and validates items being carried in and out of the store by checking receipts and load tickets.

Prepares merchandise in department of responsibility based on customer requirements/specifications (e.g., Tints and

mixes paint, Cuts and threads pipe, Cuts and bundles wood, Cuts drywall, Cuts blinds).

- Writes down customer information and date of pick up and attaches the information to orders.

Physical Requirements

Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct

bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift

objects or equipment, and to push, pull, and carry heavy objects.

Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays

including iPads) clearly to accomplish work tasks in a safe and efficient manner.

Physical Requirements

Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or

manipulate objects or to perform other job-related tasks.

Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the

ability to move throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's

property surrounding the store, or additional work areas.

Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders,

legs, or a combination of these muscle groups.

- Protective Equipment: The ability to wear all necessary personal protective equipment to perform job functions.

Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in

coordination with its arm, or two hands to grasp, place, move, or assemble objects.

Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or

strenuous tasks as well as standing and sitting for long periods.

- Climbing: The ability to climb, work, and carry items up and down ladders.

- Safety Harness: The ability to wear the safety harness to perform job functions.

Work Conditions: The ability to perform job activities, with appropriate intermittent relief where applicable, under

difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to

constant/intermittent sounds.

- Lifts up to 25 pounds without assistance; may lift up to 40 pounds with or without assistance.

I acknowledge that I have read the Job Description and Key Responsibilities Guide and I understand what would be

expected of me. The Company reserves the right to change or reassign job duties or to combine positions at any time. I

also understand that I am an at-will employee, and the Job Description and Key Responsibilities Guide do not constitute a

contract of employment. EEO Statement Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.