Deputy Account Manager

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Job Responsibilities:

Responsible for overall management of Colorado Medicaid Fiscal Agent Operations. Areas include:

Document Services (mailroom, claim/PAR batching, and document imaging)

Exam Entry (batch creation and claim/PAR/financial transaction data entry)

Resolutions (suspense inventory control and mass adjustment/void processing)

Third Party Liability (TPL check, ICVRs, EOMBs, and returned warrants processin g

Reference File Updates (procedure/revenue codes, provider specific and Out of State hospital rates, and diagnosis codes)

Medical Review (review home modification PARs and medical review edits on multiple claim types)

Provider Services (call center, provider training and provider enrollment)

Interface regularly with all levels of Department and Colorado Medicaid Fiscal Agent staff

Provide leadership to the Operations Management team

Understand and report on all areas of operational contractual compliance

Serve as escalation point for any Department issue.

Recommend systems and operational improvements

Recruit, hire and train personnel as necessary to ensure contractual requirements are met

Solve operations, production, monitoring and reporting issues

Work directly with the Department on operational issues concerning changes in program policy

Manage Department transmittal process to ensure Transmittal SLAs are met.

Manage and report on all areas of operational contractual compliance

Work with Vendors to evaluate equipment contracts and maintenance

Provide Best Practices Solutions by maintaining communication channels with leadership teams on other Xerox MMIS Accounts

Job Requirements

Minimum of 5 years of health care related experience required

Minimum of 8 years of experience managing and supervising staff required

Four (4) year degree from accredited college or university

Experience working in a customer oriented environment

Strong written and communication skills

Demonstrated ability in the area of strategic planning

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.