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Grocery Team Leader - H
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bedford, OH Bedford, Ohio |
About this job
It is essential to model, understand and promote Giant Eagle safety processes and requirements according to the Health Department, HACCP, OSHA, along with Giant Eagle's policies and procedures. With these safe work practices and properly maintained equipment, we will protect Ourselves, our Team Members, Our Customers and our Banner. Be a Leader by representing the organization in a professional manner through appearance, language and behavior. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Lead Team Member training and development so the preparation, production and displaying of product shows "passion for food". Coach Team Members on a regular basis with timely feedback, identify opportunities for development and coach for success. Understand and exemplify the company's Service Standards by utilizing the Service Credos, the 4 Steps to Great Service and the 5 Steps to Great Service Recovery. Recognize and reward Team Members for going the extra mile and delivering great service. Empower and encourage Team Members to take appropriate steps to solve customer concerns to the customer's satisfaction. Analyze the Mystery Shop and Customer Satisfaction Scorecard results to identify areas where Team Members can be coached for success and coached for improvement.
Requirements
- Schedule Team Members through and delegate work assignments to the needs of the business and in accordance with the collective bargaining agreement (where applicable.)
- Support all company sponsored programs and initiatives in the center of the store .
- Effectively order and utilize supplies to maximize profitability.
- Control department costs by monitoring and improving operations to increase profitability.
- Oversee and evaluate training provided to Team Members to reduce turnover, promote efficiency and control labor costs.
- Effectively utilize PCSAM and the help chain to identify Problems, determine root Causes, generate practical and innovative Solutions, take Action and Measure results in a timely manner.
- Ensure that proper procedures are being followed so that the store meets out-of-stock percentage goal.
- Develop and implement merchandising plans using guidelines and suggestions in order to meet the financial objectives of the department.
- Develop and maintain communication processes with other departments in order to develop marketing plans which help to meet the financial objectives of the store.
- Control department costs by monitoring and improving operations to increase profitability.
- Manage inventories by tracking weekly reports and ordering raw materials and supplies in order to meet customer requirements and maximize profits.
- Perform other duties as assigned.