Bank Repayment Assistance - Full-time

Awarded Top Workplaces in Utah by the Salt Lake Tribune – Discover is hiring for a Banking Collections Specialist.

Are you persuasive, motivated and looking to move up in your career' Our Banking Collections Specialist position is for you!

This would be working directly for Discover, not working for a 3rd party company that could lose a contract or through a staffing agency.

For our Banking Collections Specialists, benefits start DAY ONE of your employment;
• Medical/Dental/Vision/Life Insurance
• Paid time off (20 personal days + 7 holidays per year)
• Tuition Reimbursement (after one year of employment)
• 401K
• Employee Stock Purchase Plan
• Full service cafeteria featuring Starbucks and Sushi Fridays
• Access to fitness center

Entry Level Collections Account Manager Details:
• Work with customers to resolve past due accounts
• Build lasting relationships with customers and provide a great customer service experience
• Negotiate with customers to come to shared resolution
• Eligible for monthly incentive (bonus on top of base pay)
• Also eligible for further promotion to Late Stage Collections based on performance, with more incentive potential

Early Stage Collections Account Manager Incentive Potential:
On top of hourly income, our average performers receive around $225 per month and top performers receive around $500-$600 per month. Additional incentives are available based on monthly competitions.

Qualifications

Minimum Requirements:
• Three months collections, sales, retail or customer service experience preferably in financial services, banking or recovery
• Confident communication skills
• Customer Service-focused mindset
• Ability to negotiate
• Desire for friendly competition
• Results driven
• Self-motivated
• Capable of multitasking
• Type at least 20 wpm
• Spanish Fluency a plus but not required

If you have provided GREAT Customer Service in any of the following areas, wed love to meet you:
• Retail
• Call Center
• Sales
• Collections
• Food Service (Waiter/Waitress)
• Hospitality/Hotel

***The majority of our communication is done through email. Please check your email (both inbox and spam folders) for updates concerning next steps*** We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.