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Bilingual English - Spanish Clinical Administrative Coordinator - Phoenix, AZ
| Hours | Full-time, Part-time |
|---|---|
| Location | Phoenix, AZ Phoenix, Arizona |
About this job
Position Description:
When you are in the
business of Healthcare, you're in the business of people. At UnitedHealth Group
we want every customer experience to be distinctly personal. The challenge is
complex. When people call us for help, their focus is on getting the best care
possible. We help them understand their Benefits and their options. This part
of their lives matters a lot to them and it matters just as much to us. Our
customer service teams have a serious responsibility to make every contact
informative, productive, positive, and memorable for what it says about how
much we care.
Welcome to one of the
toughest and most fulfilling ways to help people, including yourself. We offer
the latest tools, most intensive training program in the industry and nearly
limitless opportunities for advancement. Join us and start doing your
life's best work.(sm)
Our Customer Service teams have a serious responsibility to make every contact
informative, productive, positive, and memorable for what it says about how
much we care.
Primary
Responsibilities:
- Enter notification and
Providers' status of an existing notification and determining if
notification is required. - Complete Notification Wizard
along with ICD-9 and CPT Coding. - Provide excellent Customer
Service to both Providers and Enrollees. - Constantly meet established
productivity, schedule adherence, and quality standards while maintaining
good attendance. - Using templates for denials to
send to Members and/or Providers using CareOne. - Assist with faxes and emails.
Requirements
Required Qualifications:
- High School Diploma/GED.
- 2+ years of experience in an
Office setting using the telephone and computer as the primary instruments
to perform the job duties. - 2+ years of experience in
Clerical or Administrator role. - Ability to create, copy, edit,
send & save utilizing Word, Excel & Outlook.
Preferred
Qualifications:
- Healthcare or Insurance
Benefits experience. - Bilingual fluency in English & Spanish.
- Hospital, Physician, or Medical
Clinical. - Medicare and/or Medicaid experience.
- Familiarity with CareOne.
- Knowledge of Medical
Terminology/Coding (ICD-9 and CPT).
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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