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Solutions Services Associate Account Manager - Overland Park, KS - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Overland Park, KS Overland Park, Kansas |
About this job
Description:
Energize your career with one of Healthcare's fastest growing
companies.
You dream of a great career with a great company - where you can
make an impact and help people. We dream of giving you the opportunity to
do just this. And with the incredible growth of our business, it's a
dream that definitely can come true. Already one of the world's leading
Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate
our Service Centers, improve our Service levels and help people lead healthier
lives. We live for the opportunity to make a difference and right now, we are
living it up.
This opportunity is with one of our most exciting business areas:
Optum - a growing part of our family of companies that make UnitedHealth Group
a Fortune 14 leader.
Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions, and treatments;
helping them to navigate the system, finance their Healthcare needs, and stay
on track with their Health goals. No other business touches so many lives in
such a positive way. And we do it all with every action focused on our shared
values of Integrity, Compassion, Relationships, Innovation, and Performance.
This role acts as a SME and dedicated resource for large and complex assigned
clients. They will represent the client internally and work with other teams to
address ongoing service needs. They will triage issues and accurately and
thoroughly document root cause, resolution and preventative action. They will
be responsible for the creation and implementation of complex team processes
and update current process documentation.
Manages ongoing contract relationships and service delivery to clients for one
or more accounts. Acts as outward-facing, dedicated resource for assigned
accounts, typically with direct client contact (not call center) and large or
complex accounts. Builds relationships with employer/group clients (not
individual members) and serves as the primary point of contact for overall and
day-to-day service delivery. Represents client internally and coordinates with
other functions to implement client systems, complete projects, and address
ongoing service needs. This function includes employees who are in dedicated
on-site service roles. Jobs in this function may work closely with sales on
renewals and upselling, but incumbents do not have specific sales goal
accountability or primary responsibility to close sales. Account management
jobs focused primarily on relationship and service management belong in this
family; jobs with significant sales responsibilities or sales-related
incentives (including 'OTH' plans) belong in a sales band.
Primary Responsibilities:
- Responds to inquiries and communicates technical
details to clients primarily via email. - Triages,
troubleshoots and manages resolution of issues related to data, site or
infrastructure. - Works
across multiple teams to drive issue resolution. - Monitors
and manages maintenances or any activity that could impact the
Production environment. - Monitors
client SLA's and delivers reports. Takes
action on any issues that could put SLA's at risk. - Acts
as the on-call resource approximately 1 week per month.
Requirements
Required Qualifications:
- Bachelor's Degree or High School Diploma/GED with 3+
years of client services and/or support experience - 3+ years of client services and/or support experience
- 1+ years of basic technical experience with web and/or
software applications - 1+ year of creating and documenting team process
- 1+ year experience presenting and/or facilitating
meetings internally and/or externally. - 3+ years of experience with Microsoft Outlook, Excel,
Word and Powerpoint.
Preferred Qualifications:
- Experience in the healthcare industry
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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