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Provider Customer Service Representative - Maryland Heights, MO
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Maryland Heights, MO Maryland Heights, Missouri |
About this job
Delivering the best customer experience starts with you.
You're
looking for a place where you will be empowered to be your best. When
you join UnitedHealthcare's Provider Services Group, you'll be part of a
team committed to reshaping the way health care works for millions.
You'll join us on a mission to not only deliver the best customer
service in the health care industry, but the best customer service.
Period. You won't just provide customer service; you'll change health
care for the better starting with every health care provider you talk
to. Your commitment to supporting them will directly translate into
better care for their patients. And you'll be well supported with the
latest tools and advanced training classes to set you up for success.
Don't wait to join us! There's never been a better time than now to
start doing your life's best work. SM
As a Provider Customer Service Representative,
you'll be empowered to resolve provider issues and respond to inquiries
with efficiency, urgency and compassion. This is an opportunity for you
to identify and exceed our customer expectations by committing to and
building strong relationships. You'll do this every day by quickly
responding to calls from health care providers and to help answer
questions and resolve issues regarding health care claims and payments
on the first call. At the end, you'll know you performed with integrity
and delivered the best customer service experience making your
customers feel better because they talked to you. Don't wait to apply -
we have training classes starting soon that are designed to set you and
your team up for success!
This position is full-time (40 hours/week) with our site Hours of Operation from 7:00am to 7:00pm, Monday-Friday. We do require our employees to be flexible enough to work any shift, any day of the week during those hours.
Primary Responsibilities:
You're
looking for a place where you will be empowered to be your best. When
you join UnitedHealthcare's Provider Services Group, you'll be part of a
team committed to reshaping the way health care works for millions.
You'll join us on a mission to not only deliver the best customer
service in the health care industry, but the best customer service.
Period. You won't just provide customer service; you'll change health
care for the better starting with every health care provider you talk
to. Your commitment to supporting them will directly translate into
better care for their patients. And you'll be well supported with the
latest tools and advanced training classes to set you up for success.
Don't wait to join us! There's never been a better time than now to
start doing your life's best work. SM
As a Provider Customer Service Representative,
you'll be empowered to resolve provider issues and respond to inquiries
with efficiency, urgency and compassion. This is an opportunity for you
to identify and exceed our customer expectations by committing to and
building strong relationships. You'll do this every day by quickly
responding to calls from health care providers and to help answer
questions and resolve issues regarding health care claims and payments
on the first call. At the end, you'll know you performed with integrity
and delivered the best customer service experience making your
customers feel better because they talked to you. Don't wait to apply -
we have training classes starting soon that are designed to set you and
your team up for success!
This position is full-time (40 hours/week) with our site Hours of Operation from 7:00am to 7:00pm, Monday-Friday. We do require our employees to be flexible enough to work any shift, any day of the week during those hours.
Primary Responsibilities:
- Answer incoming phone calls from health care
providers (i.e. physician offices, clinics) and identify the type of
assistance the provider needs (i.e. benefit and eligibility, billing and
payments, authorizations for treatment and explanation of benefits
(EOBs) - Resolve issues on the first call, navigate through
the appropriate computer system(s) to identify the current status of the
issue and provide appropriate response to caller Deliver all
information and questions in a positive, conversational and
compassionate manner to facilitate developing a relationship with the
provider, while providing the best customer service experience possible
- Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
- Meet the performance goals established for the
position in the areas of: efficiency, call quality, provider
satisfaction, first call resolution and attendance
Requirements
Required Qualifications:
are several steps in our hiring process - it's a thorough process
because we want to ensure the best job and culture fit for you and for
us. In today's ultra-competitive job market, the importance of putting
your best foot forward is more important than ever. And you can start by
completing all required sections of your application. (i.e. profile,
history, certifications and application/job questions). Once you submit
your resume, you'll receive an email with next steps. This may include a
link for an on-line pre-screening test that we ask you to complete as
part of our selection process. You may also be asked to complete a
digital video interview, but we will offer full instructions and tips to
help you. After you have completed all of these steps, you can check on
the status of your application at any time, but you will also be
notified via e-mail.
Careers with UnitedHealthcare.
Let's talk about opportunity. Start with a Fortune 14 organization
that's serving more than 85 million people already and building the
industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession
with driving change for the better. Get the picture? UnitedHealthcare is
serving employers and individuals, states and communities, military
families and veterans where ever they're found across the globe. We
bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity.
It's where you can do your life's best work.SM
Keywords:
customer service representative, customer service, CSR, UnitedHealth
Group, call center, UnitedHealthcare, Provider Services, office, phone
support, training class
- Minimum 1 year Customer Service Representative (CSR)
experience OR 1 year experience in an office setting, call center
setting or phone support role using the telephone and computer
consistently OR recent college degree (2 or 4 year) - An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
- Familiarity with computer and Windows PC
applications, which includes the ability to learn new and complex
computer system applications - Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to
understand multiple products and multiple levels of benefits within each
product - Ability to remain focused and productive each day though tasks may be repetitive
- Available to work 40 hours per week within the operating hours of the site of 7:00am to 7:00pm, Monday-Friday.
- Excellent attendance with ability to meet work schedule including the required training period
- All new hires will be required to successful complete
the UnitedHealthcare Customer Service Representative training classes
and demonstrate proficiency of the material
are several steps in our hiring process - it's a thorough process
because we want to ensure the best job and culture fit for you and for
us. In today's ultra-competitive job market, the importance of putting
your best foot forward is more important than ever. And you can start by
completing all required sections of your application. (i.e. profile,
history, certifications and application/job questions). Once you submit
your resume, you'll receive an email with next steps. This may include a
link for an on-line pre-screening test that we ask you to complete as
part of our selection process. You may also be asked to complete a
digital video interview, but we will offer full instructions and tips to
help you. After you have completed all of these steps, you can check on
the status of your application at any time, but you will also be
notified via e-mail.
Careers with UnitedHealthcare.
Let's talk about opportunity. Start with a Fortune 14 organization
that's serving more than 85 million people already and building the
industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession
with driving change for the better. Get the picture? UnitedHealthcare is
serving employers and individuals, states and communities, military
families and veterans where ever they're found across the globe. We
bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity.
It's where you can do your life's best work.SM
Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords:
customer service representative, customer service, CSR, UnitedHealth
Group, call center, UnitedHealthcare, Provider Services, office, phone
support, training class
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