Call Center Patient Care Liaison - FT Days - Starting at $13.30/hr - Consult-A-Nurse - Full-time / Part-time

Do you have exceptional customer service skills?

This is a great opportunity to leverage those skills in the health care industry in a role that offers career progression, and supportive work environment. HCA, the nations largest private healthcare provider, is looking to add caring, and compassionate Patient Care Liaisons to add to their team. You will be handling calls from patients both inbound and outbound to refer them to physicians, provide follow up from hospital visits, or to schedule patients for classes that are open to the public.

Summary of Key Responsibilities: This non-clinical role supports patients, customers and internal stakeholders using a variety of interaction channels, including voice, email, chat, postal mail, and fax. Creates and maintains a positive customer experience in a patient centered, quality driven environment.

Patient Care Liaison Generalist: Speaks with customers, patients and stakeholders in a pleasant and professional phone voice; Communicates appropriately and clearly with department leadership, co-workers and customers/patients Performs all components of call processing for inbound and outbound contacts; Documents calls in applicable system in a timely and accurate manner and as prescribed by current standards and policies Ensures performance and quality standards are met Is receptive to constructive feedback and coaching; Demonstrates the ability to be kind, compassionate, considerate, approachable, friendly and open minded Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the contact center, positively promotes the services offered, and elevates issues to contact center Leadership as appropriate Suggests ideas for positive changes to department policies and procedures Practices and adheres to "Code of Conduct" Maintains confidentiality and HIPAA compliance on all internal and external channels Easily adapts to changes in work environment or job assignment; Exhibits willingness to master new work routines and methods Complies with documented attendance/punctuality policies

IND 001

1 yrs customer service experience required 1 yrs internet-based software experience required Communicates clearly and concisely both verbally and in writing Multi-tasking (i.e. talking on the phone while typing, using more than one application during calls, etc.) Demonstrates proper spelling, grammar and punctuation in all written communication