Junior Database\Reporting Administrator - Full-time / Part-time

At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

Capital One Investing has an online investment segment, where investors can buy stocks, bonds, options, mutual funds, and exchange-traded funds. Real-time trading is also available online, on mobile devices, and via telephone. Additionally, we offer portfolio builder, automatic investing options, and an array of products. We hope you join our dynamic, diverse team to help bring ingenuity, simplicity, and humanity to banking and deliver a better way for our customers.

Job Summary:
The Junior Database/Reporting Administrator is responsible for managing and maintaining the ShareBuilder and Capital One Financial Advisors Customer Service Contact Center’s metrics. These metrics span from high level tracking of department KPIs to the tracking of individual Associate metrics, including the line of business incentive plan. This role will also be responsible for designing, building, and implementing new and improved database and reporting solutions within the Customer Service paradigm. The individual will also assist in analyzing the impact and potential of new business initiatives and changes in business processes. This requires an in-depth knowledge of our products, policies, systems and procedures. It also requires a demonstrated ability to make key decisions and influence others at varying levels throughout the organization.

Essential Functions:
- Design, build, and implement new database and reporting solutions
- Combine data elements from disparate databases to create and manage call center metrics and reporting
- Provide daily, monthly, and on-demand reporting
- Administer call center applications and tools including Salesforce.com, Avaya ACD, and Workforce Management
- Support the phone routing/system used within Customer Service
- Analyze call center procedures and processes, and make recommendations for improvement
- Appropriately structure and/or archive system information
- Maintain up-to-date procedural documentation
- Assist with technical escalations
- Other projects as assigned

The ideal candidate will possess:
- Proven ability to demonstrate strong attention to detail
- Demonstrated ability to successfully manage time and multiple competing priorities
- Proven strong analytical and problem solving skills
- Ability to operate independently, be assertive, and make decisions
- Excellent organizational and communication skills within and outside of the department
- Strong SQL skills
- Advanced MS Excel knowledge
- Advanced MS Access knowledge
- Experience with all of MS Office Suite
- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment and management of multiple projects simultaneously
- Familiarity with Salesforce.com CRM, Visual Basic, Crystal Reports, Avaya CMS Supervisor, Aspect eWorkforce Management software

Qualifications

Basic Qualifications:
- High School diploma, GED, equivalent certification or military experience
- Proficiency in Microsoft Access, Excel and Database Reporting

Preferred Qualifications:
- Bachelor's Degree
- 2+ years of experience in a role focused on database administration and reporting

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.