Assistant Conference Set Up Manager

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a consider it done spirit to work. In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

Relocation is offered.



JOB SUMMARY

Monitors the daily performance of the conference set-up staff. Creates staff schedules to maximize department effectiveness and control labor costs. Assists the Conference Set-up Manager in the preparation of annual operating budget and control of departmental costs. Coordinates function room set up and room activity with related hotel operational departments. Works with production crews and meeting planners to accomplish client specifications. Creates function room diagrams and work within the Daylight sales systems to verify accurate set-up instructions. Inspects function rooms as well as guest and service areas to verify accurate set-up, cleanliness and organization. Meets with internal departments and client/representatives as required promoting accurate room sets and service delivery. Conducts a running quarterly inventory system on all conference set-up equipment. Schedules room and equipment repairs. Maintains familiarity with safety regulations to promote compliance with life safety codes. Analyzes equipment use to verify availability for client needs.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years' experience in the event management or related professional area.

OR

Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years' experience in the event management or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Services Operations

Monitors the daily performance of the conference set-up staff.

Creates staff schedules to maximize department effectiveness and control labor costs.

Assists the Conference Set-up Manager in the preparation of annual operating budget and control of departmental costs.

Coordinates function room set up and room activity with related hotel operational departments.

Works with production crews and meeting planners to accomplish client specifications.

Creates function room diagrams and work within the Daylight sales systems to verify accurate set-up instructions.

Inspects function rooms as well as guest and service areas to verify accurate set-up, cleanliness and organization.

Meets with internal departments and client/representatives as required promoting accurate room sets and service delivery.

Conducts a running quarterly inventory system on all conference set-up equipment. Schedules room and equipment repairs.

Maintains familiarity with safety regulations to promote compliance with life safety codes.

Analyzes equipment use to verify availability for client needs.

Participating in and Leading Teams

Sets goals and delegates tasks to improve departmental performance.

Conducts monthly department meetings with the team.

Leads shifts and actively participates in the servicing of events.

Promoting and Providing Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Verifies employees understand expectations and parameters.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Reviews comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Interviews, selects and trains employees.

Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.

Provides for the safety and security of the employees or the property.

Monitors employee attendance and records absences/tardiness.

Helps direct supervisors to achieve their own development goals.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.