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in Aurora, CO
Healthcare Member Advocate
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Aurora, CO Aurora, Colorado |
About this job
Aerotek is recruiting motivated Customer Service Representatives to work in a fast-paced outbound call center in the Downtown Denver area.
PRIMARY DUTIES:
- Calling out to current insurance plan members to get them to enroll in additional benefits (free of charge) to promote a more proactive healthy lifestyle.
- Analyzes problems and provides information/solutions
- Operates a PC/image station to obtain and extract information
- Documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
- Uses computerized systems for tracking, information gathering and troubleshooting.
- Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
- Seeks, understands and responds to the needs and expectations of internal and external customers.
- Gathers and records appropriate member information in accordance with policies and procedures via telephone.
- Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
- Records call details and utilize call scripts as needed based on client requirements.
- Directs member inquiries to appropriate clinical staff. Initiates referrals and manages consults from clinicians for participants registered in Care Management.
- Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
- Contacts physician offices to obtain demographic information or related data as needed.
QUALIFICATIONS:
- High School Diploma or GED
- 6 months minimum Call Center Experience (Outbound experience is preferred)
- 1 year minimum Customer Service Experience
- Sales experience preferred
- Healthcare/HIPAA experience preferred
- Basic computer proficiency
- Good attendance record and tenure with previous employment
SCHEDULE:
- Average 34 hours/week
- Monday-Friday 3:00pm - 10:00pm and Mandatory Saturday shift 7:00am - 3:30pm
- You must be willing and able to work Monday through Saturday, although you will have one consistent day off during the week
- The first 4 weeks are training 8:00am - 5:00 pm and/or 11:00am - 8:00pm.
CONTRACT DURATION & PAY:
- This position will be a 6 month contract-to-hire starting June 1, 2015 and paying $14/hour
Qualified and Interested Candidates, please apply directly to this posting with resume or call Larissa Jording: (303)224-4485.
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.