Assoc, Network Ops (Job ID# P137329)

Associate Network Operations TechnicianThe Associate Network Operations Technician is responsible for operating, administering and managing the day to day operations of a large scale global multi-carrier MPLS network communications environment supporting mission critical customer applications. He/she serves in a tier 1/2 role that proactively monitors, analyzes alarm information, initiates corrective actions to promptly isolate issues and restore service. ESSENTIAL RESPONSIBILITIES:Proactively monitors network systems and facilities to detect service degradation and/or failures in power, communications equipment, software, or circuits.Proactively monitors transport services such as Private Line, Frame Relay, ATM, Internet Access Services, Voice Services, etc. for availability, performance, degradations and/or failures.Responds to trouble calls in a timely and professional manner.Escalates network problems to appropriate vendors and/or internal personnel in accordance with department standards.Tests, analyzes, performs corrective actions and restores network equipment and services in a timely and accurate manner.Develops and improves documentation to enhance and support problems analysis and resolution.Performs trend analysis of systems and event logs to ensure optimal performance.Accurately reports and processes network problem information in the problem tracking system in accordance with department standards.Performs preventative maintenance tasks.Generates network performance reports as prescribed

Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

Qualifications

Working knowledge of MPLS/Frame based network including knowledge of BGP, EIGRP, TCP, GRE, SNMP, etc.
Working knowledge of hardware/software used to identify, isolate, and capture the cause of service impacting problems
Working knowledge of Cisco products portfolio (routers, switches, firewalls, etc)
Flexibility to work diverse schedules
Ability to work effectively in mission-critical environment
Good oral and written communication skills
Ability to work closely with others/teamwork
Ability to react quickly in crisis situation
Requires some degree of supervision
Able to work any shift and weekends as needed
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.