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Service Desk, Guest Experience (Part Time)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Carmel, IN Carmel, Indiana |
About this job
Our Service Desk Team Member is a key player in making sure each guest in our store receives unparalleled service. You'll be the one we look to make sure our we are building customer loyalty through your own shining example. This role is for a mover and a shaker in the foodie world!
Who You Are:
You are a team player at heart. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership, and have the ability to inspire those around you. You are creative with cuisine, and love to help others foster their own creativity. An interest in food doesn't quite scratch the surface for you; you're passionate about the business, the trends, and what makes customers tick. You have culinary vision beyond a simple "What's for dinner?" and every opportunity to connect with people is an opportunity for you exchange ideas and learn tricks of the trade. Our store leads are the cream of the crop and must ensure that each guest discovers the pleasure of tasting incredible food and our passion for providing it at every turn.
Who You Are:
You are a team player at heart. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership, and have the ability to inspire those around you. You are creative with cuisine, and love to help others foster their own creativity. An interest in food doesn't quite scratch the surface for you; you're passionate about the business, the trends, and what makes customers tick. You have culinary vision beyond a simple "What's for dinner?" and every opportunity to connect with people is an opportunity for you exchange ideas and learn tricks of the trade. Our store leads are the cream of the crop and must ensure that each guest discovers the pleasure of tasting incredible food and our passion for providing it at every turn.
Requirements
- Maintain safety as the top priority in all aspects of our work, for our Team Members, guests, and products.
- Provide unparalleled guest service, constantly striving to delight and surprise our guests, vendors, and stakeholders.
- Cultivate a foodie culture by sharing excitement and passion for food with Team Members and guests.
- Inspire your fellow Team Members and our guests with a passion for food and a willingness to go the Extra Mile to provide the best product.
- Answer guest inquiries at the Guest Service Desk in a prompt and courteous manner.
- Direct guest (when necessary) to appropriate department or Team Member by paging over loud speaker, using in store mobile radio, or walking the guest to the appropriate area.
- Always keep in mind that guest service is front and center, and that all other activities cease when a guest needs assistance.
- Responsible for controlling some expense within a department.