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Customer Care Specialist - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Dallas, Texas |
About this job
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Customer Care Specialist
Call Center/Mail Room
In a team environment this position will receive and respond to telephone inquiries by looking up information in the software database and will use standard phone scripts as well as logical thinking skills in an investor relations non-traded stock environment. Also research and resolve inquiries or escalate calls appropriately and in a timely manner.
Position will also receive and scan incoming mail, overnight mail and faxes into investor accounts and process outgoing mail.
Must be able to meet deadlines and perform clerical duties such as scan documents, stuff envelopes, list checks on spreadsheets, etc.
Should have excellent organization skills and be able to work independently.
Skills:
5 years consistent work experience with a clear speaking voice, good pronunciation, grammar and excellent phone manner
Experience in a brokerage firm, financial, banking, stock market or securities industry a plus.
Must be proficient in Word and Excel
All other duties as assigned.
Monday -- Friday, 8:00 am -- 5:00 pm in Addison, Texas area
All other duties as assigned.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Customer Care Specialist
Call Center/Mail Room
In a team environment this position will receive and respond to telephone inquiries by looking up information in the software database and will use standard phone scripts as well as logical thinking skills in an investor relations non-traded stock environment. Also research and resolve inquiries or escalate calls appropriately and in a timely manner.
Position will also receive and scan incoming mail, overnight mail and faxes into investor accounts and process outgoing mail.
Must be able to meet deadlines and perform clerical duties such as scan documents, stuff envelopes, list checks on spreadsheets, etc.
Should have excellent organization skills and be able to work independently.
Skills:
5 years consistent work experience with a clear speaking voice, good pronunciation, grammar and excellent phone manner
Experience in a brokerage firm, financial, banking, stock market or securities industry a plus.
Must be proficient in Word and Excel
All other duties as assigned.
Monday -- Friday, 8:00 am -- 5:00 pm in Addison, Texas area
All other duties as assigned.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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