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in Plymouth, MN

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Hours Full-time, Part-time
Location plymouth, Minnesota

About this job

This is an office based position. Candidates must be commutable to one of the following offices: Plymouth, MN, Shreveport, LA, Evansville, IN, Minneapolis, MN, Okemos, MI, Amherst, NY

POSITION SUMMARY

Processes and coordinates all plan benefit changes and required structural and administrative updates into systems essential for on-line viewing and processing related to customer service, claim, enrollment and billing.

Consults and communicates with internal constituents regarding the details associated with new business and revision activity in a timely manner and validates account structure. Completes timely and accurate set up of complex account structure and detailed benefit plans in systems for multiple constituents in order to satisfy both internal and external deadlines for production impacting a wide variety of products and services. May perform additional plan sponsor administrative functions. Reviews benefit provisions to ensure compliance with state and federal mandates. Evaluation process may also include assessment of summary plan descriptions and other related documents prepared internally or by clients. Monitors and manages internal installation process and maintains case tracking tools to meet constituents expectations and business goals.

BACKGROUND/EXPERIENCE

Strong organizational skills

Strong communication skills

Innovation and solution oriented

EDUCATION

The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.

FUNCTIONAL EXPERIENCES

Customer Service/Customer Service - Plan Sponsor - Account installation/1-3 Years

Claims/Claim processing - Medical - Behavioral Health/1-3 Years

Customer Service/Customer service - production environment/1-3 Years

REQUIRED SKILLS

General Business/Communicating for Impact

Leadership/Collaborating for Results

Service/Case Administration

DESIRED SKILLS

General Business/Applying Reasoned Judgment

Leadership/Driving a Culture of Compliance

Service/Providing Solutions to Constituent Needs

Telework Specifications:

Option for telework will be evaluated once training is complete and is based on performance and business need.

ADDITIONAL JOB INFORMATION

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Employment Type Regular Career Band Description Business Support & Technical