Fulfillment Planner - Full-time

As the liaison between the Sales, Customers, Customer Service, Design, Production, Receiving, and Shipping functions, is directly responsible for order entry, production expediting, customer reporting, and delivery schedules. Position involves precise follow-up and ability to troubleshoot unexpected problems, by coordinating efforts among all related departments and to ensure complete customer satisfaction.
DUTIES AND RESPONSIBILITIES
Coordinates customer requirements to include: order entry, shipping, production scheduling, and customer reporting.
Manages reconciliation of orders and inventory disposition for all projects.
Maintains constant communication internally & externally with all involved parties
Displays basic understanding of plant processes/product flow and impact on customer requests
Manages an average workload for the department, including several high maintenance accounts
Assists other team members toward success in a team environment, ensuring proper service to customers at all times.
Utilizes IT systems proficiently as well as office productivity software.
Accurate handling and control of orders to include critical facility and cross-divisional accounts.
Effective communication with multiple functions to assist in achieving team and facility goals & objectives.
Generally considered a principal customer contact.
Focus on servicing internal and external customers.
Contributes input on education and development of new team members.
LANGUAGE SKILLS
Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
TECHNICAL SKILLS
Application knowledge and skill for computer data entry
Application knowledge of products and production processes
PHYSICAL DEMANDS
Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
General office environment. Work is generally sedentary in nature but may require standing and walking. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed in an office environment, with office equipment available.
*Experience in Fulfillment facility and BA/BS or equivalent is preferred



Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

*Minimum 1 year experience in Planning/Customer Service or related field, or relevant experience *Proficient in Microsoft Office Suite required