Courier Specialist - Full-time

The Role:
The Courier Specialist is responsible for supporting the global Courier/Transports department in maximizing customer satisfaction and assuring timely delivery of orders through coordination with couriers, boutique partners, and Customer Service. This individual is also integral to the opening of new shipping territories and expanding the Farfetch transportation service offering.
Key Responsibilities:
* Supporting the Customer Operations Manager in monitoring the transportation process including documentation and customs requirements for over 140 countries
* Maintaining strong relations with the transport providers and tracking any service delays globally that will impact pick-ups/deliveries
* Collaborate with the global Courier team to ensure that transport KPIs are met
* Resolving daily transport problems (i.e. RTOs, FDA, Fish and Wildlife, duties, etc.) in an efficient manner to ensure the best service for customers
* Working closely with Customer Service and Fraud teams to troubleshoot any customer related issues pertaining to delivery and/or return
* Support the global operations team with special projects and share best practices to drive overall team performance

Key Skills and Experience:
* Bachelor's Degree preferred
* Proactive and resilient when it comes to solving problems
* Ability to work under pressure and deliver on time
* Customer oriented mindset
* Strong communication and teamwork skills
* Experience with transportation/courier companies across borders, particularly with express shipments, is a must
* International commerce knowledge including customs procedures, regulations and documentation involved required
* Work experience with import/export between US and Canada, East Asia and Southeast Asia preferred
* Flexibility in schedule. Must be available to work holidays and weekends