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in Linthicum Heights, MD

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Hours Full-time, Part-time
Location 1717 W. Nursery Rd.
Linthicum Heights, Maryland

About this job

Primary Accountability: The primary responsibility of the Guest Service Representative is to check-in and check-out hotel guests courteously and provide information inquiries from guests and visitors.  Also process all payments according to established hotel requirements, ensuring that all procedures are completed to the hotel’s standards and assist where necessary to ensure optimum service to guests. 

Major Duties:

  • Outstanding customer service – anticipate guest needs, respond promptly and acknowledge all guests even when busy
  • Set up accurate accounts for guests check in according to their requirements
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities
  • Extend every effort to obtain satisfactory alternative accommodations for guests with reservations if hotel cannot accommodate them; follow established procedures for “walking” guests
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolution
  • Record and relay messages accurately, completely and legibly; distribute hotel personnel messages to appropriate personnel
  • Understand proper maintenance and use of equipment
  • Process all check-outs and late check-outs according to established hotel procedures
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
  • Maintain assigned bank and ensure accuracy of contracted monies; adhere to all cashiering procedures
  • Maintain and enforce knowledge of hotel’s standards, policies, and procedures
  • Anticipate guest needs, respond promptly and acknowledge all guests
  • Treat work area, tools used to complete the duties of the position and the entire facility with respect
  • All other duties as assigned

Qualifications:

  • High school graduate
  • Some college or training in hospitality industry preferred, but not required
  • Previous cashiering experience
  • Communicate effectively in English, both verbally and in writing
  • Compute basic mathematical calculations
  • Think clearly, analyze and resolve problems exercising good judgment
  • Display strong attention to detail

Physical Demands:

  • Requires constant standing or walking
  • Occasionally requires climbing stairs, pushing/pulling racks with product weighing 5-100 pounds, and rarely could weigh up to 200 pounds
  • Frequent crouching/stooping; reaching for, handling or grasping objects or supplies or lifting/carrying supplies weighing up to 50 pounds
  • Sitting will be required rarely
  • Safety requirements: Adhere to company, property and department safety standards and procedures. Safety shoes, proper guards, proper lifting techniques, all safety procedures must be followed

Work Environment:

  • Lobby Area
  • Interaction with staff and customers

Additional Duties:

Additional duties and responsibilities may be added to this job description at any time.  The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position.  Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.