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in Marina, CA

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Hours Full-time
Location MARINA, CA
MARINA, California

About this job

Job Description

Old Navy makes current American fashion essentials accessible to every family. From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. We said fashion didn't have to be just for rich people - it could be for everyone. We opened our first store in 1994 in San Francisco and have been on a roll ever since. Today, customers can shop for their must-have fashion essentials online as well as in one of our 1,000 stores located globally.

When you work at Old Navy, you’re choosing a different path (and a pretty awesome one at that). We believe that style and quality should be accessible to everyone and we work hard to make that possible. Truth is, in fashion, it’s easy to be exclusive. It takes a lot more creativity, guts and drive to be inclusive. What we believe in today is exactly what we believed in when we started: we’re on a mission to democratize fashion and make shopping fun again. Sound good to you?

Old Navy – a brand for everyone, a place for you.

As the Service and Training Manager, you support the store leadership team by executing strategies and ensuring the service standard for our customers is alive and well. You play an integral part in the selection and training of our newest Sellebrities. At your core, you believe that everything we do is for the customer and you lead Sellebrities to do the same through execution of company-defined practices and processes on the salesfloor, in the fitting rooms and at the cashwrap. You assign tasks, communicate sales updates, track goals and give feedback to the Sellebrity team. You train, certify and model the company’s customer service standards. You build relationships at multiple levels to support a great working and shopping environment. You love being part of a winning team; you bring your energy to work every day and are personally invested in Old Navy’s success.

Leadership Responsibilities

  • Serves as primary partner in executing effective talent selection, training, coaching, motivating and recognizing
  • Provides feedback for the ASM-Service and Operations and/or SM regarding quarterly check-ins, individual development plans and annual performance reviews for team
  • Communicates performance issues to the ASM-Service and Operations and/or Store Manager
  • Sets, monitors, follows up on productivity goals for the store team
  • Ensure service, merchandising, and operational standards are met through company-defined practices and processes
  • Monitors, maintains and follows company policies and procedures
  • Accountable for a safe store environment where all Sellebrities actively prevent loss and minimize risk
  • Accountable for meeting store compliance audit requirements
  • Performs additional managerial duties as necessary


Functional Responsibilities

  • Partners with the Store Manager to set hiring goals and execute hiring plans
  • Conducts interviews and provides feedback regarding candidates to the Store Manager for the final hiring decision
  • Completes Sellebrity On-Boarding and functional training for new Sellebrities
  • Trains and monitors Sellebrities’ skills at the cashwrap, fitting room, and salesfloor areas, as well as company loss prevention and human resource policies
  • Educates team on driving sales through service standards, product knowledge, store presentation, and replenishment
  • Educates team on driving sales through promotions, product knowledge and suggestive selling skills in the fitting rooms and at the cashwrap.
  • Knowledgeable about the customer survey and is a partner in the execution of any action plans to enhance the customer’s in-store experience
  • Assesses training opportunities from observations, customer survey results, and customer feedback and makes recommendations to the SM or ASM(s) to execute action plans Communicates and delegates replenishment priorities based on sales and inventory
  • Supports Old Navy Card by providing training, coaching, tracking and motivation for store team


Qualification

  • Passionate about: apparel trends, specialty retail environments, people - customers and team
  • Demonstrates the following: time management, organizational skills, authentic customer service, training, sales generation, leadership, conflict management, resolution, business acumen, time management, planning, priority setting, decision quality, ability to coach, provide feedback, excellent verbal and written communication, and computer proficiency
  • Ability to: think creatively, embrace and lead change, and deal with ambiguity
  • Must be at least 18 years of age
  • High School diploma or equivalent desired
  • College degree or equivalent work experience preferred
  • Ability to effectively communicate with customers and store personnel Ability to maneuver around sales floor, stock room, work with/around cleaning chemicals and lift and carry 50 lbs
  • Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts
  • Opens and closes the store in accordance with company standards
  • Service and Training Managers must punch in and out through the time clock to record all time worked, follow hourly meal/break guidelines, and partner appropriately with the Store Manager regarding any overtime