Customer Experience Supervisor - Banana Republic - Valley West - Full-time

Job Description

GENERAL SUMMARY:

As a member of the Banana Republic field leadership team, the Customer Experience Supervisor (CES) is responsible for supporting the GM and CEM in managing all aspects of their store’s business, including training Brand Ambassadors; executing store strategy; achieving key business goals and delivering an exceptional store experience.

JOB RESPONSIBILITIES:




Drives Business Results

• Contributes to driving the productivity of team to achieve store financial, revenue and expense targets.
• Monitors sales forecasts to ensure labor is utilized to optimize traffic and sales generation.
• Supports implementation of product placement, marketing and promotional strategies.
• Ensures team executes operational excellence by engaging customers through in service mindset.
• Works with team to measure the success of brand initiatives, in-store trends to drive growth.

Ambassador for the Store and Brand

• Represents our brand within their store and has an understanding of our competitors.
• Promotes store involvement in Community in Action programs.
• Upholds a high-quality store experience for the external and internal customer.
• Builds effective relationships with cross-divisional and store-center partners.

Inspires Team

• Energizes team to achieve results.
• Attracts and selects high potential talent; assesses for skill and cultural fit.
• Promotes team performance through consistent coaching and feedback.
• Endorses development plans that support performance needs and career growth for self and team.

Ensures Compliance

• Holds store team and self accountable to all Gap Inc. standards of performance.
• Supports efforts to reduce in-store shrink activity through education, awareness and compliance.
• Ensures compliance to all Federal, Provincial, State, and Gap Inc. employment requirements.

Qualification

• 1-3 years of retail management experience.
• Demonstrated ability to deliver results through motivation, inspiration and accountability.
• Shows internal drive to succeed.
• Ability to communicate well with others and provide clarity to the team about the vision and the day-to-day tasks.
• Skilled at recognizing great performance and delivering constructive feedback.
• Demonstrates creativity and innovation in problem solving.
• Has an understanding of the business and a drive to apply knowledge to impact the business.
• Established time management skills and effective planning and prioritizing skills.

ADDITIONAL REQUIREMENTS:

• College degree preferred
• Ability to lift 30 lbs.
• Ability to maneuver around salesfloor, stockroom and office.
• Travel between stores and outside the state/province if necessary
• Open availability to meet the needs of the business, including evenings and weekends