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in Houston, TX

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Hours Full-time, Part-time
Location Houston, TX
Houston, Texas

About this job

We have a full-time/part-time opening for a Customer Service Representative.

Must be able to work various shifts per week.

Requirements

Manpower is currently recruiting for a Customer Service Representative position for one of our clients in Houston, TX! Job Responsibilities: *Assists clients in analyzing their requests in order to provide adequate service. *Use appropriate resources to provide referrals to clients according to their requests. *Select the relevant search results and, assist the client by providing available services. *Coordinates the management of each file travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance. *Provides customer service to insured travelers regarding: policy benefits, verification of coverage, claims and claims information. *Monitor the status of patients and regularly reports the situation to the family and / or fellow travelers of the insured. *Make arrangements to assistance or medical evacuation using suitable suppliers according to the standards of the medical department of AIG Travel Assist. *Document the entire management of each case making sure to have the complete and accurate information. *Provides telephone translation services. *Provides document translation services. *Send and receive faxes and e-mails. *Pick up the phone and redirects the call to the recipient. * Makes outbound telephone calls. *Make assessment and filing of claims, add new service providers database actively cooperates in finding new medical providers, collaborating in the process of training new employees and assist in any aspect of the operation that requires resolution. Requirements: *A minimum of 2 years experience in contact center or customer service, preferably with international services. * Health care experience is preferred but not exclusive. *Must speak, read and write fluent English and Spanish. Hours: 8:30am to 4:30pm Contract Length: 3 months Pay: $17.00/hr For additional details on this role contact: Elle Hanson Email: elle.hanson@manpowergroup.com Please go to www.manpowerjobs.com and create a profile with us and contact this recruiter directly. When emailing or calling, please reference Advert ID#229976 NOTE: Please DO NOT contact your local manpower office directly, as this position is not being serviced out of that office, please reach out to the recruiter listed above.