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Hours Full-time, Part-time
Location Atlanta, GA
Atlanta, Georgia

About this job

'Want to know what it's like to work in IT at The Home Depot?'

https://vimeo.com/70037824


POSITION PURPOSE -


The Operations Senior Developer will work with peers and other application developers to support production environments across the Home Depot enterprise. Required technical skills include: Linux, shell scripting, experience in networking (ability to use basic network tools to help debug issues), operational experience with Tomcat/Jboss (logs, debugging, etc.) and Apache HTTPD. Experience with Java and SQL is preferred. Role requires effective verbal and written communication skills, ability to communicate complex concepts in an understandable and concise manner, comfortable interacting at all levels (peer to leadership), strong leadership skills to drive execution, ability to organize and document information, a self-starter / motivated to identify and drive improvements without being prompted. Additional roles and responsibilities listed below:
• Provide Level 3 support to internal business/corporate users for Documentum and Business process manager applications
• Support training and development (mentor) middleware level 1 and 2 resources in the IT Operations Command Center.
• Work closely with business in managing day to day issues and resolving user queries
• Provide escalation support for level 1 and 2 associates during and after hours via call rotation
• Ability to communicate effectively and seamlessly work with different infrastructure (UNIX, DB, Storage, and Networking) /applications teams across the organization to resolve production issues
• Responsible for resolving user/system tickets created in Service-Now
• Coordinate upgrade/migration activities with product vendor (EMC/IBM) and provide related support

ENVIRONMENTAL JOB REQUIREMENTS -

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Typically requires overnight travel less than 10% of the time.


PREFERRED SKILLS -


• A bachelor's degree in Computer Science, Systems Engineering or related field is preferred
• 2-3 years of experience in the required skills listed below as well as experience at least one of the optional skills.
• Experience supporting a 24x7 production environment

REQUIRED TECHNICAL SKILLS: Java, J2EE, DAO, restful web services, Apache Tomcat
Operating Systems: Linux, AIX and Windows
Databases: Oracle, DB2, SQL Server and Apache Cassandra
Optional Skills: Documentum Administrator, Webtop, Documentum Foundation Classes, DQL, IBM Business Process Manager, Server and Designer, Service Now, SAP/XI, WTX, Tivoli Workload Scheduler, Active MQ or WebSphere MQ.
ROLES AND RESPONSIBILITIES -

• Current working experience with Java and Apache Tomcat in either a development or operational level 3 support role.
• Knowledge of the configuration of Apache Tomcat Web Servers in a load balanced environment
• Knowledge and experience in deployments, migrations and upgrade through a change management process.
• Ability to troubleshoot production issues in a timely manner involving a complex set to systems.
• User administration/management with users, groups, and security roles across a corporate environment
• Experience on integration of various systems including Apache Tomcat, Documentum Content Servers/repositories, and Messaging Services
• Ensure infrastructure has adequate capacity and are refreshed on a periodic basis
• Maintain system documentation and provide production metrics reporting
• Effectively perform and document root cause analysis of issues
• Understanding and knowledge on ITIL processes which involves Incident, Change and Problem management
• Knowledge on Apache Cassandra and UNIX shell scripting skills
• Knowledge of Documentum technologies which involves managing, configuring and administration of Content Server 6.7, Webtop, and Webpublisher
• Knowledge of corporate batch scheduling tools such as Tivoli Workload Scheduler

SOFT SKILLS -

• Effective communications - verbal, written and presentation skills
• Ability to convey concepts and ideas in a concise effective manner
• Comfortable interacting at all levels (peer and leadership) of the organization
• Strong leadership and the ability to drive execution
• Ability to organize information in a documented format to support the environment